Collections Agent
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-10-30). Last seen at its source 1h ago.
We have tracked this listing since 30 Oct 2026 (2 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Santo Domingo
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 2d ago · last seen 1h ago
The listing
Role Summary
We are looking for English-speaking Collections Agents to contact customers with past-due accounts, help them get back on track, and recover balances while treating every customer with respect and in full compliance with collections regulations.
Key Responsibilities
Make and receive calls, texts, and emails with past-due customers.
Negotiate payment arrangements and process payments according to policy.
Explain balances, payments, fees, and payoff amounts clearly.
Follow call scripts, contact limits, and all FDCPA/Reg F, TCPA, and SCRA/MLA requirements.
Obtain and document proper ACH payment authorizations under NACHA rules.
Document every interaction accurately in the loan management system.
Escalate disputes, hardship cases, fraud claims, and complaints to the right team.
Meet daily productivity and quality goals.
Qualifications
1+ year of experience in collections or customer service, ideally in lending, fintech, or banking.
Fluent English, written and spoken.
Basic knowledge of FDCPA/Reg F, TCPA, and fair collections practices.
Basic understanding of loan concepts: principal, interest, fees, past-due amount, and payoff.
Strong negotiation, empathy, and active listening skills.
Comfortable working toward daily targets in a fast-paced environment.
Remote - Based in Dominican Republic