Customer Support Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 126d ago
The date the source published, not the day we noticed it (2026-06-29). Last seen at its source 5h ago.
We have tracked this listing since 30 Oct 2026 (2 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Costa Rica
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $80k–150k/yr
Middle 50% of 514 listings that do state pay — Customer · all levels · Americas · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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BambooHR employer's own board first seen 2d ago · last seen 5h ago
The listing
Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation, and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes.
Position type: Full-time (40 hours per week)
Location: Remote (worldwide)
We are seeking a Customer Support Representative to handle our clients' calls and chat messages daily. As a Customer Support Representative, you will be the first to talk to our clients when they call to request service information or follow up on a project. The ideal candidate has experience in customer support and service, a bilingual background, and language and translation knowledge.
Job Description:
- Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion
- Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
- Process inbound leads and help Project Managers define the scope of projects
- Informs clients about the current status of projects
- Forwards information/messages from chat or phone to the appropriate departments
- Reports activity in tracking systems and actively communicates with peers on task completion
- Adhere to applicable policies and procedures
- Documentation and other side tasks assigned
Requirements:
- Proven experience in customer support or customer service
- Capacity to handle incoming calls from clients during their complete shifts
- Advanced verbal and written communication skills in English (Native or C1). Additional languages are a plus.
- Knowledge of the translation industry is a plus, but not required
- Excellent cross-cultural and interpersonal communication skills
- Strong sense of professionalism and politeness
Important: This position requires your full professional commitment during scheduled working hours. Job stacking and conflicting concurrent employment are not permitted. We monitor productivity and work activity, and any undisclosed conflicting employment may result in termination.
To be considered for this position, you’ll need to:
- Submit your application.
- Complete the Emotional Intelligence and Wonderlic assessment after submitting your application.
Both steps are required to move forward in the evaluation process.
Please note: Candidates may be asked to complete a background check before hiring
All the application questions are mandatory. If any of the questions do not have a full answer, the application may be disqualified, or the candidate might be contacted for the responses.