Customer Service & Retention Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 7h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-11-02). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Mexico, Colombia, Argentina, Brazil, Peru, Chile
The description agrees: it names LATAM.
What the ad says
…Remote within Latin America…
Pay
$1,000/mo
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 8h ago · last seen 3h ago
The listing
Remote — Latin America | Full-time | US$1,000 per month plus retention bonuses
About the role
Community Sports Partners is looking for a customer-focused specialist to help customers enjoy our sports programs, resolve problems and keep coming back. You will own service enquiries through resolution, understand why customers may leave, and help them find an appropriate next step.
Responsibilities
- Respond to customer enquiries by phone, email and SMS with clear, accurate information and timely follow-through.
- Investigate complaints, coordinate solutions with operations and keep the customer informed until the issue is resolved.
- Proactively follow up with customers at risk of leaving, understand the underlying concern and explain appropriate options within company policies.
- Handle renewal and re-enrolment conversations and approved campaigns to win back former customers.
- Maintain accurate CRM notes, follow-up commitments and reasons for cancellations or non-renewal.
- Escalate refund, credit or policy exceptions for approval and respect customer decisions.
- Report recurring service issues and opportunities to improve customer satisfaction and retention.
Working hours
This is a full-time role with Toronto/Eastern evening and weekend coverage. Exact shifts and weekly hours will be agreed before hiring. Applicants across Latin America are welcome.
How success is assessed
Quality and timeliness of resolution, customer satisfaction, renewal and retention outcomes, and accurate follow-through. Targets and the retention bonus plan will be explained during hiring.
Current vacancy
This posting is for a current vacancy. We use AI-assisted tools to support application review; hiring decisions are made by people.
Requirements
What you bring
- Customer-service experience, ideally with renewals, retention or complaint resolution.
- Excellent spoken and written English and confidence handling customer conversations by phone.
- Empathy, sound judgment and the ability to explain options clearly under pressure.
- Reliable organization, attention to detail and experience maintaining CRM or support-system records.
- Evidence of your own actions and results, distinguishing personal achievements from team performance.
- A reliable remote-working setup and availability for the agreed customer-service schedule.
How to apply
Submit your résumé and answer the application questions with specific examples of your own work. Complete both assessments using the same name and email as your application.
Benefits
Pay and location
Remote within Latin America. Base pay: US$1,000 per month, plus performance-based retention bonuses. Bonus arrangements will be discussed before hiring.