Technical Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked just now — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 21h ago
The date the source published, not the day we noticed it (2026-11-02). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $81.5k–150k/yr
Middle 50% of 480 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen just now · last seen just now
The listing
As a Technical Customer Success Manager / Post-Sales Technical Engineer at Action1, you will play a key role in ensuring the technical success and satisfaction of our existing Mid-Market and Enterprise customers. You will work closely with customers to understand how they are using the Action1 platform, assess their current configurations and workflows, and provide expert technical guidance to help them maximize the value of our solution. The ideal candidate is customer-focused, technically skilled, proactive, and results-oriented, with a passion for building strong customer relationships, driving product adoption, and promoting technical best practices.
Key Responsibilities:
- Manage and support existing Action1 customers, primarily across the US region, ensuring a positive technical experience and long-term success.
- Conduct technical reviews of customers' Action1 environments to evaluate how they are using the console, identify potential gaps, and recommend improvements.
- Guide customers on best practices for platform configuration, patch management, software deployment, automation, and endpoint security.
- Deliver tailored technical consultations, product walkthroughs, and training sessions to help customers maximize platform capabilities.
- Proactively identify opportunities to improve product adoption, operational efficiency, and overall customer satisfaction.
- Collaborate with Customer Success, Sales, Support, and Product teams to address technical challenges, resolve issues, and ensure a seamless customer experience.
- Build trusted technical relationships with customers, acting as a subject matter expert and strategic advisor throughout their journey with Action1.
- Support customer retention and expansion by demonstrating the ongoing technical value of the Action1 platform.
Requirements
- Essential system administration experience, with the ability to assist IT administrators in recognizing Action1 as their preferred patching solution.
- 1-3 years of B2B pre-sales experience (preferred but not mandatory).
- Strong understanding of IT administration and security principles.
- Ability to work both independently and collaboratively as part of a team in a fast-paced, dynamic environment.
- Genuine interest in information technology and systems administration, with a passion for staying updated on industry trends.
Benefits
- Fully remote work, giving you the flexibility you need in the modern world
- A multitude of interesting challenges and opportunities.
- Non-stop professional growth and learning of new technologies.
- Stable income and flexible working hours, opportunities for promotion.
- Friendly and professional peers.