Manager Client Technology
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 22h ago
The date the source published, not the day we noticed it (2026-11-03). Last seen at its source 1h ago.
Is it remote?
Remote Pune-Baroda, India
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
India
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workday employer's own board first seen 11h ago · last seen 1h ago
The listing
The Duty Manager is a senior operations position providing leadership for a team of up to 35 engineers supporting 100+ clients on a rotating shift pattern.
• The Duty Manager is responsible for the efficient a professional execution of activities associated with providing an unreasonable level of hospitality for our client's mission critical system.
• The Duty Manager will have primary responsibility for the rating & review of each of the employees dedicated to rotating with the Duty Manager with input from the Tower Manager.
• The Tower Manager who is accountable for best practices, effective training/testing and for overall architecture and direction of their service delivery tower will provide functional direction and have input as well on the employees rating. The employees will hard line into their Tower Manager with a dotted line to the Duty Manager.
• Key responsibilities of the Duty Manager are:
• Major Incident / Critical issue early detection and fast remediation for all matters during their shift.
• Ensuring all client requests, incidents and problems are addressed in a timely and professional manner
• Stand up calls with their team managing proper hand-over of activities and client status between shifts and teams
• Allocating resources, as necessary, across teams to provide efficient, effective resolution of issues
• Identify and implement operational process improvements across teams
• Provide detailed and accurate job performance feedback for each resource working under their guidance.
• Change Approver, Quality controller and Post change validation functions within their Shift
• Supervision of employee attendance and participation.
• Assisting the Shift Site Reliability Engineers in client communication and escalations.
• Inspiring and Motivating the employees on their rotating shift
• Driving for results through agreed KPI’s for Alerts, monitoring tools, and case/SNOW metrics