VIP Support Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 21h ago
The date the source published, not the day we noticed it (2026-11-03). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Cyprus, Serbia, Georgia, Armenia, Malta, Poland
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $76.5k–123k/yr
Middle 50% of 17 listings that do state pay — Customer · all levels · Europe · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 2h ago · last seen just now
The listing
GoMining is looking for a VIP Support Manager to take care of our most valuable clients. You’ll own a portfolio of VIP accounts and be their go-to person at GoMining. Your job is to resolve their requests quickly, build long-term, trust-based relationships with them, and make sure every client gets a truly premium experience.
Along with support, you’ll spot opportunities to offer clients additional GoMining products that fit their needs, and you’ll earn uncapped commission on every sale. If you’re client-oriented, enjoy working with people and want to grow in the fast-moving crypto industry, this role is for you.
Responsibilities
- Provide premium support to VIP clients: resolve their requests quickly and professionally via chat, messengers, email and calls.
- Act as a personal manager for your client portfolio: build trust, understand each client’s needs and goals, and keep in regular touch.
- Track client requests through to resolution and keep satisfaction consistently high.
- Keep the CRM up to date by logging all interactions, requests and deals.
- Analyze client behavior and suggest ways to increase engagement and LTV.
- Identify upsell and cross-sell opportunities and offer clients relevant GoMining products, such as digital miners, hashrate and tokens.
- Work closely with the marketing, product and development teams to pass on client feedback and improve the VIP experience.
Requirements
- 2+ years of experience in customer support, client service or account management, ideally with VIP or high-value clients (crypto, fintech or IT is a plus).
- Excellent communication skills, diplomacy and a strong client-oriented mindset.
- English at B2+ level (written and spoken).
- Understanding of crypto, DeFi, NFT and mining, or the readiness to learn fast.
- Experience with CRM systems and analytics tools.
- The ability to work in a fast-paced environment, handle several clients in parallel and stay proactive.
- Basic sales and negotiation skills, and comfort with offering products to clients.
Nice to have
- Experience working with VIP clients or HNW investors.
- Sales or upselling experience.
- Russian language.
- Knowledge of additional languages (German, French, Spanish).
- Experience in crypto exchanges, payment systems or DeFi products.
Benefits
- Fixed salary + uncapped commission on sales to your clients.
- Unique loyalty program: receive corporate digital miners and earn passive income with no investment.
- Learning support: courses, English classes and conferences (up to 100% reimbursement).
- Work-life fit: remote work and flexible hours. For us, results matter most.
- Paid time off: up to 28 vacation days, up to 15 sick days, plus local holidays.
- Team retreats: company-sponsored stays at a villa in Turkey.
- Recognition: “Employee of the Month” award, team events with wow prizes and structured performance reviews.
- Career growth: real opportunities to grow into expert or top-management roles.