Sr Director Business Services

Job Description:

The Head of Field Sales, Business Services will report to the SVP, Business Services, and provide sales leadership for all field sales functions including small to medium business, enterprise, and alternate channels. The Head of Field Sales, Business Services partners internally with other key operating leaders and executives to develop strategy and optimize business performance and provide leadership development for the sales teams.  

What you will do to contribute to the company's success:   

Collaborates in the development, communication, and execution of the business sales strategy by performing analyses and evaluating trends. 

Provides customer, business, and industry insight to influence strategic decision making and drive consensus around development and execution of potential opportunities.

Leverages all corporate resources, services and product offering to increase share and maximize Sales effectiveness.

Consults across Sales leadership and with key Marketing, Product and other leaders to craft, align and execute on development strategies.

Contributes data-driven insights and expert judgement to develop and recommend sales targets, performance quotas and related metrics and indicators of success.

Monitors competition and industry for trends, challenges and opportunities, developing strategies to head off potential issues and ensure these are included in Business Services strategy and tactic development.

Establishes the financial budget for the field by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances. 

Establishes goals, strategies, and objectives for Field Sales.

Prepares high-level performance reports analyzing key drivers of business services. 

Ability to lead by example, inspire confidence, and produce measurable results.

Recruits A-level talent and provides training, leadership, and frequent feedback in an effort to further develop the team, advance skillsets, improve business acumen, and promote career mobility.

Upholds and contributes to advancing the company’s purpose, values, and basic principles.

Desired Qualifications:
Competitive Mindset – individual with the drive to think innovatively around how to deliver business performance success

Demonstrated experience in developing efficient strategies and business plans
Metric driven with the ability to draw insight from complex data

Customer-centric and can identify, understand, and meet customer needs

Ability to lead by example, inspire confidence, and produce measurable results

Effective Under Pressure – individual who can handle complex, time-sensitive transactional matters with professionalism and grace

Excellent Communicator who can present complex information with impact, clarity, accuracy, and brevity in both verbal and written presentations required

Collaborative Leader who understands how to create effective trust relationships with diverse teams and teammates

Ability to work effectively with internal and external stakeholders to achieve high priority goals and objectives required

Ability to understand a sense of urgency, and to quickly adapt and adjust to a changing environment required

Ability to present at the Board and senior management level on Business Service metrics, performance, and strategy required

Ability to structure and manage complex cross-enterprise projects and processes with multiple stakeholders at all levels required

Curious “Go-Getter” who has fresh ideas, seeks new challenges, isn’t afraid to question the status quo

Qualifications:
•    12+ years of relevant experience in business services.
•    MBA or relevant graduate degree preferred or similar academic / professional experience 
•    Embodies Cable One values - do right by those we serve; drive progress; lend a hand

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications for such.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. Cox Cable stipend for Phoenix associates

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
 
 

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

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