Call Coordinator - 6 Month Contract
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-11-04). Last seen at its source 3h ago.
We have tracked this listing since 4 Nov 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Remote - Costa Rica
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Costa Rica
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workday employer's own board first seen 1d ago · last seen 3h ago
The listing
About the Role
We are looking for a Call Coordinator to be the first point of contact for customers who call our support line. You’ll answer incoming calls, collect the right details, and create accurate, well-written tickets in TeamSupport so our support teams can resolve issues quickly. You’ll take calls for customers across all Aurora product lines. You won’t need to fix technical problems yourself. What matters most is clear communication, accuracy, and professionalism.
What You’ll Do
Answer incoming customer calls promptly and professionally during business hours (8–5 EST)
Identify the customer, the product, and the nature of the request
Create clear, complete, and correctly categorized tickets in TeamSupport for every call
Route tickets to the right product or support team
Give customers accurate information on next steps and expected follow-up
Keep call and ticket records up to date and consistent
Escalate urgent or high-priority issues according to set procedures
What We’re Looking For
Impeccable spoken and written English: clear, professional, and grammatically precise
Excellent phone manner, with patience and composure when callers are frustrated
Strong attention to detail and accurate data entry
Ability to learn several product lines at a high level and route requests correctly
Reliability and punctuality; you must be available for the full 8 AM – 5 PM Eastern shift
Comfort working in ticketing or CRM systems
Nice to Have
Experience with TeamSupport or a similar ticketing tool (Zendesk, Freshdesk, ServiceNow)
Previous call center, help desk, or customer service experience
Familiarity with software, government, or municipality customers