Senior Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-11-04). Last seen at its source 2h ago.
We have tracked this listing since 4 Nov 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Not stated
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 1d ago · last seen 2h ago
The listing
Senior Customer Success Manager
About the Role
Freestar's publishers need partners who can grow with them — and the Senior CSM role exists for someone who brings that depth. You own a portfolio of Freestar's more complex, higher-stakes publisher relationships, operating with a level of autonomy and strategic influence that goes beyond day-to-day account management.
You've been in this industry long enough to have developed real pattern recognition. You know what good monetization looks like across different publisher types, you can spot a floor pricing problem before it shows up in the numbers, and you've had enough difficult client conversations to navigate them without breaking a sweat. You don't need a playbook for every situation — and when one is missing, you help build it.
This role sits at the intersection of trusted advisor and yield expert. Your publishers should feel like they have a genuine advocate inside Freestar, and your peers should feel like they have a resource they can learn from.
What You'll Do
Publisher Partnership
- Own a portfolio of Freestar's more complex publisher accounts, serving as their primary strategic point of contact
- Lead executive business reviews with a clear point of view — not just a performance recap, but a forward-looking perspective on where the relationship should go
- Build deep, multi-threaded relationships within publisher organizations, spanning revenue, ad ops, product, and editorial
- Anticipate risks and opportunities before they're surfaced by the publisher, and come to every conversation prepared with a recommendation
Yield & Optimization
- Take ownership of performance analysis end-to-end — identifying trends, forming hypotheses, designing tests, and tracking outcomes across your portfolio
- Drive more sophisticated optimization work: auction dynamics, floor pricing strategy, identity and audience approaches, format diversification, and the interplay between user experience and revenue
- Serve as a technical resource for both your publishers and your peers — able to go deep on programmatic mechanics and explain them clearly to any audience
- Collaborate with yield, demand, and product teams on bespoke solutions for accounts with unique needs or meaningful scale
Strategic Growth
- Identify and develop expansion opportunities that are genuinely additive — new products, formats, or services that make sense for each publisher's specific situation
- Contribute meaningfully to renewal conversations, bringing a clear account narrative and commercial instincts to the table
- Flag patterns you're seeing across your portfolio that could inform product development, demand strategy, or CS process improvements
Team Contribution
- Mentor and support junior CSMs, sharing your experience and helping elevate the team's collective standard
- Help build and refine playbooks, QBR templates, and best practices based on what you're learning in your accounts
- Contribute to onboarding and training as a subject matter resource
What We're Looking For
- 5–8 years of experience in customer success, account management, or a publisher-facing role within ad tech or programmatic advertising
- Proven track record managing complex, high-value accounts with multiple stakeholders
- Deep, working knowledge of the programmatic ecosystem — header bidding, floor pricing, auction mechanics, yield optimization, GAM, and identity solutions
- Strong analytical instincts: you're comfortable owning performance analysis independently and turning data into a clear narrative
- Executive presence and communication skills — able to hold a room at the VP or C-suite level without leaning on a script
- A coaching mindset — you share what you know and make the people around you better
- Self-directed and proactive; you manage a complex book without needing to be prompted
Bonus points for:
- Experience on the publisher side — you've sat in the seat your partners are sitting in
- Familiarity with identity and audience solutions (UID2, RampID, first-party data strategies)
- Experience with CMP/consent frameworks and their downstream monetization impact
- Comfort with CS and CRM platforms and using data to manage a book systematically