Subscription Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4h ago
The date the source published, not the day we noticed it (2026-11-06). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 2h ago · last seen just now
The listing
The Subscription Manager owns the day-to-day operational health of the company’s SaaS subscription book. This role partners with the Sales team and Customer Success to verify terms accuracy at setup, monitor auto-pay activity, and reconcile Stripe to NetSuite. As the SaaS book grows, this role becomes the financial control point ensuring subscription revenue is accurate, recoverable, and reconciled. The ideal candidate is systems-fluent (Stripe, Salesforce, NetSuite), detail-oriented, and comfortable working independently across sales and finance.
Key Responsibilities:
- Subscription Lifecycle Management
- Verify terms accuracy on all new subscriptions at setup — pricing, billing frequency, contract term, and product/SKU mapping in Stripe and Salesforce
- Coordinate mid-term subscription changes including upgrades, downgrades, plan changes, and proration calculations
- Coordinate with Sales on renewal pricing and ensure renewal terms flow correctly from Salesforce through Stripe and into NetSuite
- Maintain documentation of subscription configurations, pricing logic, and exception handling
- Partner with Sales to coordinate renewal cycles and surface concerns early
- Manage sales tax accuracy across the various states we operate in
- Auto-Pay Monitoring & Recovery
- Monitor auto-pay activity daily; identify failed transactions and initiate recovery cadence per established policy
- Coordinate with customers, Customer Success, and Sales on payment failures, expired cards, and bank transfer issues
- Track recovery rates and escalate persistent failures or chronic issues to Finance leadership
- Stripe-to-NetSuite Reconciliation
- Perform monthly reconciliation between Stripe transaction activity and NetSuite revenue and AR balances
- Investigate and resolve discrepancies between Stripe and NetSuite; document root causes and corrective actions
- Maintain integration health between Salesforce, Stripe, and NetSuite; flag automation breaks or sync issues to Finance and IT
- Reconcile deferred revenue between Stripe and NetSuite
- Support month-end close deliverables for subscription revenue and deferred revenue tied to the subscription book
- Cross-Functional Coordination & Continuous Improvement
- Partner with Finance, Sales, Customer Success, and Operations on subscription-related questions and process improvements
- Surface trends, risks, and recurring issues in the subscription book to Finance leadership with recommendations
- Identify opportunities to automate manual subscription operations workflows; propose AI-enabled improvements where appropriate
- Develop and maintain SOPs for subscription operations to support process consistency and onboarding
Requirements
Required Qualifications:
- Associate degree in Finance, Accounting, Business, or a related field
- 3–5 years of experience in subscription operations, billing operations, accounts receivable, or a comparable systems-driven finance role
- Working proficiency in Microsoft Excel, including data analysis and reconciliation (sorting, filtering, pivot tables, formulas)
- Strong attention to detail, accuracy, and documentation discipline
- Ability to analyze subscription transactions and reconcile across multiple systems to resolve discrepancies
- Effective time-management and organizational skills with the ability to manage recurring cycles and competing priorities across the business
Preferred Qualifications:
- Hands-on experience with Stripe, including subscription configuration, failed payment recovery, and reporting
- Strong working fluency with NetSuite and Salesforce, with experience reconciling subscription activity across both systems
- Background in SaaS, recurring revenue, or subscription billing environments
- Comfort using AI / LLM-based tools to accelerate analytical and operational workflows
- Working knowledge of ASC 606 Revenue Recognition
Benefits
- Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
- Weekly engagement activities with prizes that are up to Php 3,000
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room