Managed Services Networking & Security Enterprise Services Architect

Location: Remote (U.S.) 

Who You Are 

You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale. 

About The Role 

The Managed Services Enterprise Architect bridges strategic security architecture with hands-on managed services delivery, ensuring that both the design and ongoing operation of network and security systems meet client needs, regulatory requirements, and performance SLAs. It requires a blend of technical expertise, operational management, and client relationship skills.  

Must be based in the United States. Travel up to 30% may be required. 

Other responsibilities include: 

• Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps. 

• Author operational runbooks and automation to run the service repeatably. 

• Government or enterprise security experience is advantageous. 

• Deep knowledge of networking principles, TCP/IP, firewalls, IDS/IPS, authentication, and general networking. 

• Experience with NSX, cloud security, and secure configuration management. 

• Proficiency in cyber-attack response, threat detection, and risk-based controls. 

• Leadership and mentoring abilities. 

• Strong customer-facing and stakeholder management skills. 

• Ability to work in a fast-paced, multi-client environment. 

• Design and implement secure network architectures, including cloud hosting, operating system hardening, and integration of security tooling. 

• Develop and maintain firewall/IPS rules, test new security products, and review application/system security controls. 

• Create network diagrams, flowcharts, and documentation for all security products and procedures. 

• Collaborate with network systems teams to remediate infected systems and support secure network operations. 

• Lead and mentor technical teams, providing oversight of budget, contract milestones, and SLA compliance. 

• Troubleshoot and resolve security alerts, manage customer expectations, and deliver executive-level reporting. 

• Develop training modules and materials for new and existing security personnel. 

• Coordinate with sales, pre-sales, and product teams to deliver solutions, integrate clients into managed services, and evaluate cybersecurity solution performance. 

• Act as a subject matter expert for clients, validating Statements of Work and ensuring service delivery against contracts. 

• Manage and monitor customer security devices remotely. 

• Troubleshoot and resolve storage and network configuration issues in collaboration with vSphere administrators. 

• Use SIEM tools (e.g., Splunk, ArcSight) for monitoring, analysis, and reporting. 

• Apply cyber-attack defense techniques and threat detection to protect enterprise environments. 

Desired skills and experience:  

• 10 to 15 years in network and security managed-services operations 

• Strong operational competencies across monitoring and observability, automation, incident and change management, and cost management. 

• Proven experience operating networking environments supporting production, mission-critical workloads. 

• Strong understanding of AWS, Azure, & GCP networking and connectivity models. 

• Excellent communication and customer service management skills, including the ability to run service reviews with customer leadership. 

• Experience integrating AI into service offerings, building or leveraging AI/ML platforms to resolve tickets, surface optimization opportunities, and drive AIOps, is a major plus. 

• Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field preferred.  

• Experience within a Managed Services Provider (MSP) environment.