UK Sales Support Representative (Req# 1375)

Overview

Are you up to the challenge? At IGXGlobal, an ePlus Technology, inc. Company, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers-many of which look to us for their own technology infrastructure needs-keep us immersed across the broad spectrum of the IT ecosystem.

As a Sales Support Representative, you are responsible for the administrative responsibilities of the sales cycle while developing the skills for progress within the sales

Your Impact

• Accurately place orders into the system from customer-issued PO's
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, ensuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external
• Projects and additional responsibilities as needed or assigned

Qualifications

Job Knowledge/Skills:  

• Knowledge of computers/networking and the IT industry as a whole
• Excellent communication/phone skills are a must
• Ability to prioritize and multitask is a must
• Must be a team player with a positive attitude
• Knowledge of Microsoft office suite of products is a must

 Education and Experience:  

• 1+ years of sales or customer service experience 

Why IGXGlobal, an ePlus Technology, inc. Company? At IGXGlobal, an ePlus Technology, inc. Company, we empower businesses with cutting-edge technology solutions that drive real impact. As a Sales Support Representative, you’ll be part of a high-performing team that helps organizations harness technology to navigate their digital transformation journey and achieve the business outcomes they seek.

Here’s what sets us apart:

• Industry Leadership – We are a trusted technology partner with deep expertise in cloud, security, data center, AI, and digital infrastructure solutions. 
• Cutting-Edge Solutions – We have developed and provide a robust portfolio of IT solutions and services backed by strategic partnerships with top technology providers.  
• Longevity and Market Resilience – We are one of only 11% of Nasdaq listed companies to be in business for more than 30 years. We have demonstrated strong financial health and profitability over the decades, with consistent revenue growth and robust financial performance. 
• Career Growth – We offer access to continuous learning and internal mobility opportunities. 
• Supportive Culture – We’re proud to say that we are all part of one collaborative team that values innovation, integrity, diversity and long-term client success.