PlanetScale
via Greenhouse
Enterprise Support Engineer
Posted 417 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 2 hours ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 417d ago
The date the source published, not the day we noticed it (2025-07-24). Last seen at its source 2h ago.
Is it remote?
Remote - NA, APAC, EMEA
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
North America, APAC, EMEA
The description states no restriction of its own. This is the source's own tag.
Pay
$120k–200k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
greenhouse employer's own board first seen 12d ago · last seen 2h ago
The listing
PlanetScale is growing rapidly and reinventing the database space. The PlanetScale platform offers both Postgres and Vitess clusters. Vitess, an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads — without sacrificing developer experience.
Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn't be higher. We're looking for a Software Engineer to join our core engineering team and help us build the next generation of database infrastructure.
What's the job to be done?
- You will advise and handle support requests from enterprise customers on the PlanetScale platform.
- You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.
- You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.
- You will be part of an on call rotation for high priority issues.
These attributes best describe you…
- You are comfortable in front of customers, empathetic but understanding when to push back to help customers become successful on their own.
- You have excellent debugging and troubleshooting skills; with a mix of enough experience and intuition to zero in on root-causes for bugs that can leave others stumped.
- You are comfortable stepping outside your comfort zone. Be it delving into unfamiliar code in Vitess, one of its dependencies, or a random MySQL connector, written in a language you may not know (yet!). Working with code as your main source of documentation doesn't fluster you, and you are happy to help add/correct it as necessary where it may be inaccurate.
- You can operate independently, but you know when you are in too deep and need to ask for help.
- You know how to work under pressure in times of urgency. We and our customers both take issues with their data platform seriously.
What you will need
- Experience supporting production databases and applications, preferably at scale.
- Experience with database internals and peformance tuning, specifically for PostgreSQL and MySQL databases
- Working knowledge of Kubernetes.
- Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person.
What else will help you be successful
- Knowledge of common application deployment platforms and frameworks. Eg Python, Go, Node, PHP
- Experience with cloud platforms (AWS, GCP, Azure)
- Knowledge of monitoring, observability, and debugging tools
- Contributions to open-source projects, especially in the database or infrastructure space
Why PlanetScale
We're redefining how high-growth companies manage data at scale—and we work with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. As a Software Engineer, you'll be at the core of building the platform that powers world-class apps used by hundreds of millions of users worldwide. PlanetScale is a profitable company with a philosophy centered around building small teams of p99 individuals and is recognized as one of the fastest growing companies in America.
At PlanetScale we believe in supporting people to do their best work and thrive no matter the location. Our mission is to build a diverse, equitable, and inclusive company. We strive to build an inclusive environment where all people feel that they are equally respected and valued, whether they are a candidate or an employee. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, pregnancy status, and veteran status.
If you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
Total Compensation and Pay Transparency
An employee's total compensation consists of base salary + variable comp where appropriate + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process.
Salary range: US $120,000 - $200,000