Customer Support Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 12d ago
The date the source published, not the day we noticed it (2026-09-03). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Ukraine, Poland
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · Eastern Europe · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen 1h ago
The listing
We're Gypsy Collective. The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people.
Gypsy Collective is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long-term relationships and becoming deeply integrated into their business, culture, and growth ambitions.
Now we're looking for a Customer Support Manager to join an iGaming project and provide high-quality support to players across multiple communication channels. We are looking for a responsible, detail-oriented, and customer-focused professional who can handle different types of player requests, resolve issues efficiently, and stay calm and professional even in complex or sensitive situations.
📅 Your daily adventures include:
- Handle player inquiries via Live Chat, Helpdesk, email, and other approved communication channels;
- Verify players and review relevant account, transaction, and communication history;
- Categorize and prioritize inquiries according to established procedures;
- Resolve standard player inquiries independently within your area of responsibility;
- Provide accurate information regarding account access, deposits, withdrawals, KYC, bonuses, Free Bets, games, geographical restrictions, and technical issues;
- Perform basic troubleshooting before escalating payment, website, account, or game-related issues;
- Handle standard VIP inquiries and escalate exceptional cases, compensation requests, and high-risk disputes to the VIP team;
- Identify Responsible Gambling concerns, suspicious or unauthorized activity, possible account compromise, and other critical cases;
- Apply account restrictions or other actions when authorized by established procedures;
- Prepare clear and complete escalations with all relevant information, completed checks, and required actions;
- Keep players informed and maintain communication until the case is resolved or taken over by the responsible team;
- Accurately document actions taken and prepare shift handovers for unresolved, high-priority, and critical cases;
- Protect players’ personal, financial, and account information;
- Follow approved procedures and communication templates without providing unconfirmed information or making promises on behalf of other teams;
- Report recurring issues, system errors, and knowledge gaps to the Customer Support Team Lead;
- Participate in training, quality reviews, and coaching sessions.
Requirements
🧭 What makes you a great match:
- Previous experience in Customer Support, preferably within iGaming, fintech, payments, or another high-volume digital environment;
- English proficiency at B1-B2 level;
- Strong written communication and customer service skills;
- Basic understanding of deposits, withdrawals, KYC, bonuses, account restrictions, and Responsible Gambling;
- Ability to follow procedures, decision trees, and escalation rules;
- Strong attention to detail and ability to handle several conversations simultaneously;
- Ability to remain calm, professional, and solution-oriented when dealing with complaints and sensitive cases;
- High level of responsibility, discipline, and ownership;
- Willingness to work 12-hour day and night shifts, including weekends and public holidays.
Benefits
Our Benefits:
💸 Flexible payment options: choose the method that works best for you;
🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care;
📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us;
🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more;
🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage;
💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow;