Customer Happiness Manager - Remote Anywhere
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 20h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 159d ago
The date the source published, not the day we noticed it (2026-04-08). Last seen at its source 1h ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United Kingdom, United States, Colombia, Canada, Spain, Singapore, The Netherlands, Portugal, Philippines, France
The description states no restriction of its own. This is the source's own tag.
Pay
$25k–45k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
ashby employer's own board first seen 11d ago · last seen 1h ago
The listing
About Reedsy
We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer.
We’ve grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading!
Job Description
Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion.
You will be part of a team of 8. Your role will involve:
Offering support to Reedsy users;
Reviewing projects submitted on the platform;
Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them;
Maintaining and update our FAQ based on user feedback and questions;
Suggesting product features based on user feedback; and
Contributing to maintaining a high NPS (currently at 86!).
Requirements
5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.)
Experience automating support processes
Great understanding of on-boarding and conversion rate optimization (CRO) techniques
Entrepreneurial minded
Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling
Native-level English speaker
Availability to work every other weekend.
Bonus Points
Previous experience working for a marketplace and/or in a creative industry
Fluent in multiple languages. Reedsy welcomes applicants of all cultures and backgrounds.
A good dose of ambition, a willingness to learn, and a great sense of humor
Benefits
Work from home;
Paid paternal and maternal leave;
Annual team retreat
Salary range:
$25k – $45k