Technical Implementation Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 42d ago
The date the source published, not the day we noticed it (2026-08-03). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description agrees: it names United States.
What the ad says
…authorized to work in the United States…
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
ashby employer's own board first seen 11d ago · last seen 1h ago
- posted 2026-09-10
The listing
Location: Remote (U.S. only)
Travel: Possibly Up to 20%
Clearance: Must pass FBI fingerprint and background check in multiple states
About GovWorx
GovWorx is helping public safety rise to today’s greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers across the country by automating quality assurance, training, and real-time call evaluation, allowing agencies to strengthen their teams and better serve their communities.
Position Overview
We are seeking a Technical Implementation Specialist to join our Technical Implementation and Customer Support teams. This role combines remote technical work with occasional on-site field engineering to support emergency communications centers (ECCs) in connecting their systems to GovWorx solutions. You will work directly with customers’ IT and communications teams to ensure successful integration of telephony audio and related systems into our secure cloud environment.
The ideal candidate has hands-on experience in 9-1-1 center technology, a strong IT and networking background, and working knowledge of audio streaming, SIP, or other voice integration protocols. You’ll play a critical role in the deployment and ongoing reliability of AI on-sitel systems used every day by public safety professionals.
Key Responsibilities
Install, configure, and maintain integrations between customer telephony/audio, CAD systems and GovWorx applications.
Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure installations, proper connectivity and data flow.
Troubleshoot audio connections and network issues, including SIP and other streaming protocols.
Assist with setup and configuration of hardware devices used for audio or data ingestion.
Collaborate closely with the GovWorx implementation and support teams to ensure smooth deployments and excellent customer experiences.
Participate in an on-call rotation for after-hours, weekend, and holiday support as needed.
Travel to customer sites (up to 20%) for system installations, testing, and troubleshooting.
Required Qualifications
U.S. citizen or authorized to work in the United States.
Must pass FBI CJIS fingerprint and criminal background check at national and individual state levels.
Minimum 2 years of experience in IT, telecommunications, or systems engineering.
Familiarity with public safety and 9-1-1 center environments and terminology.
Strong knowledge of audio streaming protocols and telephony integration (VoIP, SIP, RTP, PBX systems).
Proficient in Windows and/or Linux server environments, networking, and system configuration.
Excellent communication and customer service skills; able to work independently in high-pressure situations.
Willingness to travel up to 20% and participate in after-hours on-call rotation.
Preferred Qualifications
Experience with logging recorders
Familiarity with CAD, radio, or 911 telephony systems.
Prior experience with SaaS or cloud-based solutions.
Why Join GovWorx
At GovWorx, we believe in putting all responders first. You’ll be part of a team that’s redefining how technology supports public safety, combining AI innovation with human expertise to strengthen the people behind every emergency response.