Short Story
via Ashby
Client Experience Associate (International)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 215d ago
The date the source published, not the day we noticed it (2026-02-12). Last seen at its source 6h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 12d ago · last seen 6h ago
The listing
Our Story:
Short Story is an award winning, technology powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence.
As a fast-growing startup, we're revolutionizing retail with a data driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by leading investors who share our vision of building the world's next great consumer brand.
Our Values:
We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters.
✨ Transform Lives. We're customer-first. Everything we create exists to give her confidence.
⚡️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook.
💪 Embrace Challenges. We see obstacles as opportunities to invent better solutions.
💡 Think Differently. We get a thrill from finding better solutions others haven't seen.
We’re hiring Customer Support Associates to join our CX team. Our ideal candidate is someone who is passionate about startups, ecommerce, consumer brands, and emerging technologies with a focus on doing the right thing for people, clients, and the world.
We want only the most proactive, empathetic team members who are great problem solvers and dedicated to delivering the best client experience. Our focus is on finding people who share our values and can help keep our service top-notch.
About the Role:
As part of the Client Experience team, you will ensure our clients have a smooth, delightful experience.
You Will Be Responsible For:
- CX Support: Responding to and managing client experience inquiries in our various channels
- Ad-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly
- Data Analytics: Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the “why” of what happens
- User Interviews: Facilitate regular interviews with users to collect feedback and insights to better serve our audience
Qualifications:
- 2+ years of experience in customer service
- Fluent English (C1 or C2 Proficiency)
- Perfect writing
- Familiarity with Slack, Google Sheets
- Extreme attention to detail
- Previous experience working in ecommerce or a tech startup is a plus
- Must be flexible and able to wear many hats
- Able to translate client experience into recommendations
Schedule and Location:
- 40 hours a week
Job Type
- Full-time, contract
Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.