Customer Service Manager - Remote
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 19h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 75d ago
The date the source published, not the day we noticed it (2026-07-02). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Colombia, Mexico, Brazil, Argentina, Honduras, Costa Rica
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,325–1,400/mo
Middle 50% of 15 listings that do state pay — Customer · all levels · Colombia · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen just now
The listing
About Huzzle
At Huzzle, we connect exceptional talents with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike an outsourcing agency, we place you directly with a client where you’re hired in-house as a valued member of their team.
Job Summary
We are looking for a dedicated Customer Service Manager to support operations and elevate the customer experience. In this role, you will be the driving force behind a culture of excellence, ensuring that every interaction reflects our commitment to high-quality service. This is a pivotal position for a strategic thinker who is passionate about mentoring talent, optimizing workflows, and turning customer feedback into actionable growth strategies for the team.
Key Responsibilities
- Oversee the daily operations of the customer support team to ensure timely and accurate resolutions.
- Mentor, coach, and develop team members through regular performance reviews and feedback sessions.
- Establish and monitor key performance indicators (KPIs) such as CSAT, response times, and resolution rates.
- Identify bottlenecks in the customer journey and implement process improvements to increase efficiency.
- Act as an escalation point for complex technical issues or high-priority customer concerns.
- Collaborate with cross-functional departments to advocate for the customer and influence product improvements.
- Manage the recruitment and onboarding of new support staff as the team scales.
Requirements
- 3+ years of experience in a Customer Service Management or Leadership role.
- Proven track record of managing remote or distributed teams.
- Exceptional communication skills with the ability to convey empathy and clarity.
- Strong analytical skills with experience using data to drive decision-making.
- Proficiency with modern help desk software (e.g., Zendesk, Salesforce, or Intercom).
- Demonstrated ability to remain calm and decisive in high-pressure situations.
- Experience in a fast-growing startup or SaaS environment.
- Deep understanding of customer retention strategies and churn reduction.
Benefits
💰 Competitive salary based on experience
🌎 Fully remote role with a flexible work environment
🚀 Work with a growing logistics company in a high-demand industry
📈 Long-term career growth with operational and customer success exposure
🎯 Hands-on role with real impact on day-to-day business operations