NoGigiddy
via Workable
Remote Remote Customer Success Specialist
Posted 773 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 3 hours ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 773d ago
The date the source published, not the day we noticed it (2024-08-03). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $87.1k–151.2k/yr
Middle 50% of 236 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen 3h ago
The listing
NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a motivated and customer-focused Remote Customer Success Specialist to join our team. In this role, you will be responsible for ensuring the success and satisfaction of our gig workers by providing exceptional support and guidance throughout their journey with NoGigiddy. With our innovative platform connecting gig workers to various staffing local businesses, you will contribute to transforming the gig staffing industry and making a positive impact on the lives of gig workers nationwide.
At NoGigiddy, we prioritize the success and well-being of our gig workers by providing them with reliable earning opportunities and support services. As a Remote Customer Success Specialist, you will be a crucial part of our mission to empower gig workers and facilitate their growth and success. Join our team and be part of a company that values collaboration, innovation, and the pursuit of excellence.
Responsibilities
- Act as the main point of contact for gig workers, providing guidance and support throughout their journey with NoGigiddy.
- Proactively engage with gig workers to understand their needs, goals, and challenges, and identify opportunities for growth and success.
- Respond promptly and accurately to gig workers' inquiries, concerns, and issues via email, chat, and phone.
- Collaborate closely with other functional teams to ensure a seamless experience for gig workers.
- Keep detailed records of customer interactions and provide regular updates and reports to the management team.
- Contribute to the development and improvement of our customer success strategies and processes.
- Identify and escalate complex or unresolved issues to the appropriate internal teams for resolution.
- Stay up-to-date with industry trends and best practices to continuously enhance the customer success experience.
Requirements
- Prior experience in customer success, customer support, or a related role, preferably in the gig economy or staffing industry.
- Exceptional interpersonal and communication skills, with the ability to build strong relationships with gig workers and provide clear and concise guidance.
- Strong problem-solving skills, with the ability to think critically and find creative solutions to customer inquiries and challenges.
- Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed.
- Proficiency in using customer support tools, CRM software, and other relevant platforms.
- Ability to work independently and remotely, with strong time management and organizational skills.
- Flexibility to adapt to changes and prioritize tasks in a fast-paced and dynamic environment.
- Passion for the gig economy and the desire to contribute to its growth and evolution.