Prime System Solutions
via Workable
Systems Engineer (Level II)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 14h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 125d ago
The date the source published, not the day we noticed it (2026-05-13). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €72.1k–106.1k/yr
Middle 50% of 78 listings that do state pay — Engineering · all levels · EMEA · EUR/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen 2h ago
The listing
Position Summary:
As a Systems Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.
Key Duties and Responsibilities:
- Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
- Troubleshoot and resolve escalated incidents and service requests efficiently.
- Reporting to a client site for support when needed.
- Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability.
- Implement and oversee routine maintenance tasks, updates, and system optimizations.
- Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures.
- Mentor and guide Level I engineers in troubleshooting and resolution processes.
- Maintain comprehensive documentation of client environments, configurations, and support procedures.
- Actively contribute to the development of the knowledge base and training materials.
- Collaborate directly with clients to understand their technical needs and provide proactive solutions.
- Communicate effectively with clients, providing status updates, technical information, and recommendations.
- Perform any additional job duties as requested by management to contribute to the overall success of the organization.
- Troubleshooting complex issues within the M365 ecosystem, such as technical issues related to M365 services like Outlook, Teams, SharePoint, OneDrive, and Office apps.
- Use PowerShell to automate repetitive tasks such as bulk user management, mailbox configuration, or generating reports on M365 usage and security.
- Assisting with M365 Security Center tasks like detecting suspicious activities, responding to alerts, and helping enforce data loss prevention (DLP) policies.
- Managing user identities through EntraID including advanced tasks like role assignments, multi-factor authentication (MFA), and conditional access policies.
- Handling complex user permissions for SharePoint, Teams, and other M365 apps that involve multiple levels of access control or troubleshooting group-based permissions issues.
- Create, update, and remove user accounts, including assigning licenses and configuring permissions.
Requirements
- 3+ years experience in a technical support role, preferably in a Managed Service Provider environment
- Experience troubleshooting complex M365 issues.
- Strong knowledge of Windows operating systems.
- M365 certification preferable Modern Workspace.