Account Manager - Client Retention & Growth (Remote)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Not yet checked
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
The employer's own board was still advertising this when we last read it, though our own check is not current.
How old is it?
Posted 73d ago
The date the source published, not the day we noticed it (2026-08-21). Last seen at its source 1h ago.
We have tracked this listing since 4 Sep 2026 (59 days). The employer's board dropped it 3 times and re-listed it; it was last seen there 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Costa Rica, Colombia, Peru, Mexico, Nicaragua, Guatemala
The description states no restriction of its own. This is the source's own tag.
Pay
$1,044/mo
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 59d ago · last seen 1h ago
- posted 2026-10-30
The listing
About Valatam
At Valatam, we connect top bilingual talent from Latin America with leading global companies. Our people are the heart of our business, and we are proud to be certified as a Great Place to Work® (2025–2026)—proof that an exceptional employee experience leads to outstanding client results.
About the Role
We are seeking a proactive and results-driven Account Manager to foster strong long-term client relationships, maintain high customer satisfaction, and drive account expansion. Reporting directly to the Growth Director, this is a 100% remote, full-time position for experienced account management and client success professionals in Latin America.
In this role, you will serve as the primary point of contact for assigned client accounts, ensuring service quality, handling issues proactively, and identifying upselling opportunities (adding full-time team members to client accounts). If you excel at client retention, cross-functional coordination, and consultative account growth within high-touch remote environments, this position offers direct business impact and career development.
Key Responsibilities
- Client Relationship Management & Retention: Conduct regular client check-ins to monitor productivity, evaluate relationship health, identify account risks early, and execute retention strategies to minimize churn.
- Account Expansion & Upselling: Identify account growth opportunities, present qualified candidate profiles to clients, schedule onboarding sessions, and achieve monthly add-on goals (e.g., 2 FTE add-ons per month).
- Placement & Operational Coordination: Partner with Trial, HR, and Recruitment teams to source, vet, and introduce candidates for open client seats while maintaining accurate internal placement databases.
- Issue Resolution & Account Advocacy: Act as the main problem solver for client concerns, manage escalations promptly, and continuously measure client satisfaction to improve service delivery.
- Client Advocacy & Brand Assets: Proactively gather customer testimonials, reviews, referrals, and success stories to collaborate with Marketing on case studies.
- Feedback & Cross-Functional Collaboration: Provide constructive feedback to HR and Recruitment on candidate performance, deliver recruitment search updates to clients, and participate in management reviews on account health.
Requirements
- Fluent English & Spanish (C1-C2 level required).
- 2–4 years of experience in B2B Account Management, Client Success, or Client Relations.
- Proven track record in account retention, churn reduction, and closing B2B upsells/account expansions.
- Excellent cross-functional coordination skills (working with HR, Recruitment, and Operations).
- Strong experience using HubSpot CRM (or similar CRMs) for pipeline management and client tracking.
- Experience in BPO, nearshore staffing, or virtual assistant services preferred.
- Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
- Bachelor’s or Associate’s degree preferred.
Benefits
Our Core Values at Work
We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.
What We Offer
- Hourly rate equivalent to approximately USD $1,044 per month + uncapped Upselling Commissions
- Paid time off and performance bonuses.
- Monthly medical insurance stipend after meeting eligibility criteria.
- Birthday and work-anniversary bonuses.
- Gym and wellness allowance.
- Unlimited online fitness classes.
- Company events and Christmas celebrations.
More information about the payment structure will be discussed further in the process.
IMPORTANT
We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.
If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.