Product Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 5h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 308d ago
The date the source published, not the day we noticed it (2025-11-11). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
India
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · APAC · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 10d ago · last seen just now
The listing
About the Role
At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you’ll be the go-to expert helping users get the most out of our platform. You’ll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools.
This isn’t just a support role—it’s about empowering marketers and businesses worldwide to succeed in the new era of AI-driven search.
About Writesonic
Every day, millions turn to AI for answers—and if your brand isn’t there, you’re nowhere. While others scramble to adapt to AI-driven search, Writesonic is already leading the way.
We’re building the world’s most advanced AI SEO and Generative Engine Optimization (GEO) platform—designed to help brands monitor and improve visibility across AI search engines like ChatGPT, Claude, Perplexity, and Google AI Overviews. Writesonic is the only platform that unifies GEO insights with traditional SEO, giving brands the tools to rank across both Google and emerging AI search platforms.
Trusted by 20,000+ marketers worldwide, we’re redefining what it means to be discoverable—from Google to AI and beyond.
What You’ll Do
- Deliver timely, empathetic, and effective support to customers via chat, email, and community channels.
- Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions.
- Help customers understand Writesonic’s GEO and SEO capabilities—ensuring they can unlock maximum value.
- Create and maintain documentation: FAQs, knowledge base articles, and best practice guides.
- Proactively identify trends in customer feedback and share insights with the product team.
- Act as the customer’s voice internally, helping shape a better product experience.
- Support onboarding and adoption initiatives to make Writesonic a daily habit for customers.
What We’re Looking For
- 1–3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools.
- Excellent communication skills (written & verbal) with the ability to simplify complex concepts.
- Experience using support platforms like Intercom, Zendesk, or Freshdesk.
- Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues.
- Passion for customer experience—empathetic, patient, and proactive.
- A fast learner who thrives in a high-growth, remote-first startup environment.
Why Join as a Product Support Specialist at Writesonic?
- Play a critical role in shaping the customer journey in one of the fastest-growing AI startups.
- Competitive compensation and performance-based incentives.
- Remote-first flexibility with global collaboration.
- Opportunities to grow into customer success, product, or operations roles.
- A supportive, diverse team that values learning and celebrates wins together.
👉 If you’re passionate about problem-solving, customer experience, and helping brands succeed in the AI search era, we’d love to have you on our support team at