Popmenu
via Workable
Client Success Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 4h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 140d ago
The date the source published, not the day we noticed it (2026-04-28). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Brazil
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,312–1,412/mo
Middle 50% of 16 listings that do state pay — Customer · all levels · Brazil · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen 1h ago
The listing
About the Role
At Popmenu, we’re redefining how restaurants connect with guests. As a Client Success Specialist, you will play a crucial role in our mission by directly engaging with restaurant clients through proactive outreach. Your focus will be to drive feature adoption, demonstrate the platform's value, and serve as a resource for basic account-related questions.
This role blends consultative outreach, relationship building, and support. You’ll help clients understand why features matter, not just how to use them — and you’ll nudge them toward deeper engagement with Popmenu’s tools.
What You’ll Do
- Client Outreach and Cold Calling
- Conduct proactive outbound calls to assigned client segments (including cold outreach to low-engagement clients).
- Position feature usage and upgrades in the context of the client’s business goals.
- Spark curiosity and drive action — help clients “see what they’re missing.”
- Drive Value and Adoption
- Explain the benefits of core and add-on features in plain language that resonates with restaurant operators.
- Track adoption milestones and follow up to celebrate wins or remove blockers.
- Support small business owners in taking ownership of their success with Popmenu.
- Support and Triage
- Answer basic account questions related to billing, login, permissions, or feature functionality.
- Flag technical issues or complex concerns to the appropriate internal team.
- Document interactions and outcomes in CRM tools with attention to detail.
- Internal Collaboration
- Partner with onboarding, support, and success teams to ensure a seamless client journey.
- Share insights and trends that inform product, marketing, and retention efforts.
Requirements
What You Bring:
- 1–2 years in a customer-facing role — ideally in SaaS, hospitality tech, or a call-heavy environment.
- Comfortable on the phone and energized by helping people take action.
- Ability to communicate value clearly and persuasively.
- A service mindset with curiosity to dig into client goals and challenges.
- Familiarity with restaurant operations is a plus.
- Experience with tools like Salesforce or Gainsight is a bonus.