Customer Service Representative (French/English) - Tech, Remote
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 252d ago
The date the source published, not the day we noticed it (2026-01-06). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Morocco
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 23 listings that do state pay — Customer · all levels · EMEA · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen just now
The listing
Are you passionate about helping customers succeed — and equally comfortable solving both software and hardware challenges?
At Keycafe, we’re looking for a Bilingual Customer Service Representative (French/English) based in Morocco,to deliver world-class support for our global users. You’ll troubleshoot technical issues, guide customers through product features, and ensure a seamless experience across phone, chat, and email. This role requires exceptional communication, strong problem-solving skills, and a deep sense of ownership and reliability.
You’ll be part of a growing SaaS/IoT company whose SmartBox key management system powers secure operations for businesses in over 30 countries.
What You’ll Do
- Provide prompt, friendly, and accurate support in English and French across phone, chat, and email.
- Troubleshoot both software and hardware issues, escalating complex cases when necessary.
- Manage and prioritize multiple tickets simultaneously in a high-volume environment.
- Guide customers through setup, configuration, and feature use of Keycafe’s SmartBox system.
- Document solutions and identify recurring technical issues for process improvement.
- Collaborate with internal teams to ensure customer feedback helps shape better products.
- Participate in support projects to continuously improve the department’s tools, workflows, and knowledge base.
- Maintain calm and professionalism while handling irate or urgent customer situations.
Why Join Keycafe
- Global scale, real impact: Support customers across industries worldwide, from hospitality to logistics.
- Tech-forward company: Work with cutting-edge SaaS/IoT systems and stay current with AI-driven support innovations.
- Growth-focused culture: Training, mentorship, and advancement opportunities in a rapidly scaling company.
About Keycafe
Keycafe, headquartered in Vancouver, powers secure and seamless key management for businesses worldwide. Our SmartBox system combines IoT hardware with cloud software to give organizations total control over their keys — anytime, anywhere. From hospitality and property management to logistics, fleets, and government, companies rely on Keycafe to keep operations secure, efficient, and scalable.
Requirements
Who You Are
- Fluent bilingual (French and English) with excellent written and spoken communication in both languages.
- 2+ years of customer service experience, preferably in a technical support or SaaS environment.
- Proven ability to troubleshoot software and hardware issues logically and efficiently.
- Strong multitasking skills — able to manage multiple channels (phone, email, chat) simultaneously.
- Reliable, self-motivated, and able to work effectively with minimal supervision.
- Excellent typing speed and accuracy for chat-based support.
- Calm, empathetic, and professional demeanor in high-pressure or escalated interactions.
- Bachelor’s degree (Computer Science, Communications, or related field).
Nice to Have
- Experience with B2B customers or enterprise support.
- Familiarity with Zendesk, Slack, or similar tools.
- Comfort adapting to new technologies and AI-enhanced support systems.
Benefits
Compensation Range: EUR 950 to 1100 / month OTE (60% base / 40% performance)
Great team culture with strong collaboration and training support.
Career development opportunities within a global SaaS/IoT company.
Opportunity to make a global impact supporting innovative hardware + software solutions.