Bank Tellers - Nationwide
Posted 516 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 1 hour ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 516d ago
The date the source published, not the day we noticed it (2025-04-17). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Nigeria
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen 1h ago
The listing
Job Summary
Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire fresh graduates as highly motivated Bank Tellers. The ideal candidate would be performing the following responsibilities:
Customer Service & Inquiry Handling
- Respond to customer inquiries via phone, email, one-on-one interactions, etc.
- Provide information about banking products, services, policies, and procedures.
- Maintain a professional and positive attitude while assisting customers.
Cash Handling & Tellering Functions
- Process deposits, withdrawals, transfers, and payments accurately and efficiently.
- Handle cash transactions, verify amounts, and ensure accurate record-keeping.
- Reconcile daily transactions and balance cash drawers at the end of day.
- Issue cheques, drafts, and other banking instruments.
Issue Resolution & Technical Support
- Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.
- Resolve customer complaints promptly, ensuring a positive experience.
- Investigate discrepancies, identify root causes, and implement solutions.
- Assist customers with online and mobile banking issues, troubleshooting as needed.
Request & Transaction Processing
- Facilitate account opening, loan applications, and card issuance.
- Assist with order placements, transaction tracking, and processing.
Customer Education & Cross-Selling
- Educate customers on product features and benefits.
- Promote additional banking products and services, such as loans, savings plans, and investment options.
- Recommend upgrades or complementary financial solutions to meet customer needs.
Records Management & Compliance
- Update and maintain accurate customer records in the banking database.
- Document customer interactions, feedback, and resolutions.
- Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.
Collaboration & Performance Metrics
- Work closely with other departments to ensure smooth issue resolution.
- Meet service metrics such as response time, resolution rate, and customer satisfaction scores.
- Contribute to process improvement initiatives and provide customer feedback to enhance services.
Continuous Improvement & Customer Experience
- Stay updated on banking policies, industry trends, and new financial products.
- Strive to exceed customer expectations and build long-term relationships.
- Ensure an empathetic and customer-focused approach in all interactions.
Requirements
Education Requirements:
- Candidate must be a Bachelor Degree holder in any field with a minimum of Second Class Lower.
- Applicants must be 26 years old or lower.
Skills Requirements:
- Banking operations experience is an added advantage.
- Strong numerical, problem-solving, and time-management skills.
- High level of accountability, efficiency, and accuracy.
- Proficiency in MS Office (Excel, Word, and Outlook).
- Excellent communication, interpersonal, and customer service skills.
- Integrity, professionalism, and a strong work ethic.
Location: Nationwide
Benefits
Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.