JustMarkets
via Greenhouse
IT Ops Lead
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 81d ago
The date the source published, not the day we noticed it (2026-06-25). Last seen at its source 1h ago.
Is it remote?
Remote, Europe
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Europe
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay £74k–98.8k/yr
Middle 50% of 12 listings that do state pay — Operations · all levels · Europe · GBP/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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greenhouse employer's own board first seen 38d ago · last seen 1h ago
The listing
Our Helpdesk team is the foundation of the company’s internal IT infrastructure. We ensure secure access to resources, manage the device fleet, maintain network reliability, and support core corporate services, enabling teams across the organization to work efficiently and without interruption.
We are looking for a Helpdesk Lead who will take end-to-end ownership of this function: defining service standards, driving operational excellence, and automating routine processes to improve efficiency and scalability.
In this role, you will work across device fleet management for macOS, Linux, and Windows, identity and access management (IAM), asset lifecycle management, network infrastructure, and the administration of Google Workspace and Atlassian environments.
You will partner closely with Engineering, Security, and Leadership teams, playing a key role in building and maintaining a secure, reliable, and scalable internal IT environment that supports the company’s growth.
Responsibilities
- Lead daily Help Desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality
- Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance
- Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement
- Management and optimization of corporate software licenses
- Supervision of the configuration and support of macOS, Linux, and Windows environments
- Standardization of onboarding/offboarding process
- Develop the team through coaching, feedback, structured knowledge sharing and participation in hiring process
- Collaborate with management and cross-functional teams on operational and improvement initiatives
Requirements
- 5+ years of experience in SysAdmin / IT Support / HelpDesk roles
- 2+ year of team leadership
- Experience in process building, automation
- Solid understanding of networking (VLANs, IPsec, DNS, etc.)
- Strong experience with MacOS, Unix/Linux, and Windows administration
- Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems
- Excellent troubleshooting, prioritization, and communication skills
- IT asset management
- English (B2)
Will be a plus
- VoIP
- Access Control Systems
- Advanced proficiency in Jira and Confluence
We offer
- Compensation for tax expenses of private entrepreneurs in Ukraine
- Qualified assistance and support for Ukrainian private entrepreneurs
- 10 paid sick leave days per year
- 20 paid vacation days per year
- Public holidays according to current Ukrainian legislation
- Medical insurance for employees
- Compensation for professional education and learning English
- Compensation for a sports subscription or sports equipment
Role mission
What is the global need for this role in the company at the current moment?
Example: Implementation of the company's marketing strategy, which aims to increase the number of customers and increase brand awareness.