Member Services Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 17h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 21d ago
The date the source published, not the day we noticed it (2026-08-25). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen just now
The listing
Position Summary
Medical Guardian is seeking compassionate, service-oriented Member Services Agents to join our Member Experience team. This role is part of a newly unified Member Services organization, bringing together engagement, wellness, and enrollment functions into a single, coordinated model.
Member Services Agents are responsible for executing proactive, data-driven outreach campaigns designed to improve member engagement, close care and experience gaps, and ensure members fully understand and utilize their Medical Guardian services.
Through personalized, education-based conversations, agents will support members and caregivers, reinforce the value of the service, and introduce relevant value-added offerings that enhance safety, connectivity, and overall outcomes. This role balances member experience, retention, enrollment and service adoption, ensuring every interaction is both meaningful and impactful.
Key Responsibilities
- Execute outbound and inbound campaigns to support engagement, retention, and enrollment
- Educate members and caregivers on device usage, services, and best practices
- Identify and address barriers to engagement and consistent device usage
- Introduce and recommend additional services based on member needs and eligibility
- Support members with enrollments, account updates, and general questions
- Deliver empathetic, high-quality interactions that build trust and confidence
- Accurately document interactions, offers, and outcomes in system tools
- Capture and share member feedback, concerns, and trends
- Meet performance expectations across quality, productivity/revenue, and member satisfaction
- Additional duties as assigned
What Success Looks Like
- Members understand and actively use their devices
- Positive, high-quality member interactions
- Consistent presentation of relevant service options
- Improved member satisfaction and retention
- Accurate documentation and follow-through
Requirements
- 2–3+ years of experience in customer service, call center, healthcare, or related field
- Strong communication and active listening skills
- Ability to handle sensitive conversations with empathy and professionalism
- Comfortable with outbound calls and proactive engagement
- Ability to balance member experience with performance expectations
- Basic technical proficiency and ability to learn systems quickly
- Experience with sales, retention, or account management is a plus
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)