Customer Intake Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 12d ago
The date the source published, not the day we noticed it (2026-10-21). Last seen at its source 3h ago.
We have tracked this listing since 21 Oct 2026 (12 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$21/hr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 12d ago · last seen 3h ago
The listing
MedScope (a division of Medical Guardian) is a fast-paced and rapidly growing medical alarm company. We are seeking a responsible, organized multi-tasker to fill a role in the Customer Intake Department. The ideal candidate will be skilled with using our customized system to input new orders that arrive via phone, fax, or email. Registration duties include verifying information contained on the order form; communicating directly with either the customer or the referring source as needed; navigating varying healthcare portals to find customer information needed during the Intake process; entering the order and all relevant information into our customized system; correcting existing customer records when notified of changes; cancelling customer accounts; answering calls and emails daily from both customers and care managers.
Ability to work as part of a team, across varying departments a must. Compliance with HIPAA guidelines required, as there will be handling of confidential health information.
This is a full-time position requiring a daily schedule of 9:00am-5:00pm ET.
Hourly rate: $21/hour
Permanent residency in one of the following states is required: PA, DE, GA, MI, NC, TX, NJ, and FL only.
Tasks:
- Monitoring varying queues throughout the day for Intake communication: new orders; updates to existing customer records; service cancellations, etc.
- Reading the communication critically to determine what action needs to be taken before completing the task or entering data into company database
- Navigating varying healthcare portals and online resources, when applicable, to find specific information needed to process new orders
- Identifying when information is missing or incorrect, and taking the needed steps to correct and process the order
- Making necessary changes to existing customer records, and cancelling service when needed
- Answering phone calls and emails daily
Requirements
- Minimum associate degree in healthcare related field (preferred)
- Proficiency in the Microsoft Office suite of applications required
- Candidates must be authorized to work in the United States without current or future need for visa sponsorship
- Must complete a successful background check and FBI fingerprint
- Ability to type at least 40 WPM
- Must complete daily tasks assigned
- Must be detail oriented
- Ability to adapt to changes
Behavioral Requirements:
- Intelligent individual with excellent oral and written communication skills
- Critical thinker - ability to decipher when things are missing or incorrect
- Accurate and organized - heavy data entry of important information
- Friendly phone demeanor - will be in direct contact with both customers and referring sources
- Team player - will work on the Intake team as well as with other departments daily
- Punctual and reliable with a professional appearance and demeanor
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)