Technical Account Manager - Enterprise
Posted 508 days ago, which is unusual. The employer's own board was still carrying it when we last read it, just now.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 508d ago
The date the source published, not the day we noticed it (2025-06-12). Last seen at its source just now.
We have tracked this listing since 15 Sep 2026 (47 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Remote - Islamabad & Lahore
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Pakistan
The listing is tagged as above, but its own description restricts the role to United States. We show both rather than picking one. Read the ad before applying.
What the ad says
…US-based US-based roles, depending on your role and primary work location, Mo…
Pay not stated
Similar roles pay A$1,888–2,550/mo
Middle 50% of 28 listings that do state pay — Sales & Marketing · all levels · APAC · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 47d ago · last seen just now
- location not stated
The listing
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
Motive is looking for an experienced Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues. As a Technical Account Manager, your work day is focused on a proactive review of a book of accounts. Additionally, you will be reactively working on technical support cases of escalated accounts, issue escalation, training recommendations, and communicating procedural and status updates on the customer’s environment. You'll excel at solving problems quickly and efficiently and have a keen focus on finding a root cause to even the most obscure problem. You act as the customer advocate as you work closely with engineering, product management, and other key areas to innovate and improve performance around product requirements, enhancements, process improvements, and industry best practices.
What You’ll Do:
- Determine how to resolve technical issues - what changes need to be made to underlying data/hardware/process and how to apply them with minimal user disruption by collaborating with Product and Engineering teams.
- Investigate and determine root cause of errors/bugs -- use the data and tools to trace the origin of data inconsistencies and bugs and report them to Engineering.
- Build/Execute new SQL queries for emerging issues to be used by the teams across Technical Support or to identify problem areas in your book of accounts.
- Be the primary technical point of contact for a group of Motive’s Strategic/Enterprise/Mid Market Accounts.
- Be accountable for the success metrics of the book of accounts.
- Own or orchestrate the resolution of cases, help build strong partnerships, and provide an unparalleled support experience for assigned or escalated customers.
- Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
- Meet or exceed customer expectations on response quality, timeliness, and overall customer experience.
- Build, foster and maintain strong relationships with technical contacts at assigned customers.
- Proactively gather updates on upcoming releases to ensure a seamless customer experience.
- Understanding the core business of the assigned accounts & overseeing all Support activities on a macro level, at all levels of Support.
- Ensuring specific account documentations are created, followed and improved.
- Participate in on-call rotation; be available outside of normal working hours to facilitate customer upgrades and change management practices.
What We’re Looking For:
- Minimum 2 years of experience in Technical Support or equivalent account ownership/Support structure.
- Excellent customer communication skills in a variety of forms (written, live chat, conference calls, in-person).
- Experience assessment of bespoke and deeply complex custom configurations that impact usability and customer workflows.
- Experience with addressing customer escalations and relaying concise but efficient updates to the stakeholders.
- Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments
- Experience with hardware devices, firmware upgrades, change management and related testing practices.
- Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems.
- Familiarity with advanced troubleshooting techniques that utilize APIs, Python, Data Dog, SQL, and code review where needed etc.
- Deep hardware fault analysis skills; identify trends and prevent field failures – Root Cause Analysis.
- Technical educational background with preferred qualifications of Computer Science or Engineering or equivalent professional experience.
- Motivated individuals with eagerness to learn and go above and beyond.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.
Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.