Side
via Workable
Trainee Technical Support Representative - Freelancer /Talent Pool
Pipeline listing This is a talent pool for possible future openings, not a job that is currently open. Applying adds you to the employer's pipeline.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 13h ago
The date the source published, not the day we noticed it (2026-09-16). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
India
The description states no restriction of its own. This is the source's own tag.
Carried by 1 source
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workable employer's own board first seen 1h ago · last seen just now
The listing
What you'll be doing:
• Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. • Queries can be of a technical & non-technical nature.
• Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
• Explain and guide customers through product features and functionalities.
• Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
• Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem
Requirements
What we're looking for:
• Candidates with international customer support experience in email and chat preferred.
• Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
• Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
• Stay focused on the quality by ensuring consistency and adherence to high standards.
• Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.
Must have:
• Candidate must have their own computer with Windows 8.1 or above.
• Mandatory hi-speed broadband connection.
• UPS/power backup solution if possible.
• Outstation candidates should be willing to relocate to Hyderabad when work from office resumes.
Mandatory Skills:
• Proficient with English and have good written & verbal communication skills.
• Flexibility & availability for rotational shifts and week offs to cover hours of operations.
• Must possess logical, reasoning, and problem-solving skills. Preferred Skills
• Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
• Experience in handling international customers via email and chat. Good to have
• Proven customer support experience in Chat & Email process is preferred.
• Good technical skills on PC and networking in general., Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.