Agent
via Ashby
Customer Support & Service Coordinator (HVAC)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2h ago
The date the source published, not the day we noticed it (2026-09-16). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Colombia
The description states no restriction of its own. This is the source's own tag.
Pay
$1,400–1,600/mo
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
ashby employer's own board first seen 1h ago · last seen 1h ago
The listing
Job Title: Customer Support & Service Coordinator (HVAC)
Location: Remote (LATAM / Central America preferred)
Compensation: $1,400–$1,600/month (Full-Time Contractor)
Hours: Full-time, Eastern Time (ET). Must be available for occasional weekends and holidays during busy seasons.
About the Company
An owner-operated HVAC and refrigeration company based in Montauk, NY. They handle high-end heating and cooling for luxury homes and well-known local businesses across the East End of Long Island. From high-efficiency systems and home automation to specialized marine refrigeration, they are known for being the most reliable team in the area.
About the Role
You will be the main point of contact for the office, acting as the bridge between our customers, our technicians, and management. You won't just be answering phones; you'll be managing the schedule in Service Titan and making sure no customer is left waiting for an update. You’ll work closely with the Office Manager and the owner to keep the daily schedule moving smoothly.
Daily Responsibilities
Scheduling & Dispatch: Pick up inbound calls and emails, log customer details in Service Titan, and get technicians dispatched to the right jobs.
Customer Follow-Ups: Call customers the day after a job is finished to make sure they’re satisfied and to give them updates on any parts we need to order.
Team Coordination: Join quick daily check-ins with the team and use a shared app to keep an eye on technician notes and job statuses.
Inbox Management: Keep the CRM portal and email inbox organized so builder and client questions are answered quickly.
Improving the Process: Help us find better ways to handle follow-up messages using basic automation or AI tools to save time.
Requirements
Experience: 2+ years in customer service, specifically for a home service company (HVAC, Plumbing, or Electrical). You need to know basic AC terms so you can talk comfortably with our customers.
The Tools: You’ve used Service Titan or a similar scheduling software before. You’re also interested in using new tools to make the office more efficient.
Language: You must speak and write English fluently. Being able to speak Spanish is a huge plus since many of our clients are bilingual.
Availability: You are comfortable working Eastern Time (ET) hours. HVAC is a seasonal business, so we need someone who can jump in on busy weekends or holidays when the weather gets extreme.
Personality: You’re organized, neat with your work, and stay calm when the phones start ringing off the hook.
Why Join the Team?
You’ll be a key part of the team, working directly with the owner to improve how we run the business.
This is a stable, long-term position with a growing company that treats its people well.
We use digital apps and simple automation to keep everyone on the same page