Practice Assistant
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 3d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 46d ago
The date the source published, not the day we noticed it (2026-09-16). Last seen at its source 3h ago.
We have tracked this listing since 16 Sep 2026 (46 days). The employer's board dropped it once and re-listed it; it was last seen there 3 hours ago.
Is it remote?
Remote
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
No source stated where this role may be worked. This is read from the ad's own words.
What the ad says
…U.S.-Based U.S.-Based) | Full-Time, Non-Exempt | Schedule: Monday - Friday, 8:30a…
…Remote (…) U.S.-Based…
Pay
$20–40/hr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 46d ago · last seen 3h ago
- location not stated
The listing
Practice Assistant @ Midi Health 👩⚕️
📍 Remote (U.S.-Based) | Full-Time, Non-Exempt | Schedule: Monday - Friday, 8:30am - 5:00pm PST
We’re seeking a highly organized and detail‑oriented Practice Assistant to support clinical and administrative operations across Midi Health. This is a pivotal role ensuring seamless coordination of documents, patient requests, referrals, and records management — enhancing care delivery and clinician productivity.
Core Responsibilities
- Clinical Documents & Chart Management
Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action. - Administration of Phone & Messaging
Triage inbound admin calls and messages (Athena “Admin Phone Messages”), escalate or route to appropriate team members following defined protocols. - Medical Records Coordination
Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data. Communicate follow‑ups to patients or providers as needed. Additionally, coordinate Midi requests for external records. This role will be responsible for all medical records-related steps for any Midi Health SOPs that involve them. - Slack Channel Operations
Monitor and manage Medical Records Slack requests by tagging cases, escalating urgent items, and ensuring case closure statuses are maintained following team protocols. - Referrals Processing
Initiate, track, and confirm referrals and consult orders. Coordinate between patients, referring providers, and Midi clinicians to ensure timely completion. Track status until receipt confirmation and close the referral loop. - Post‑Visit Documents
Perform all workflows that cover all document delivery to patients after their visit. These workflows are the safety net from our automated process.
Qualifications
- Experience in telehealth operations, medical assistant support, or virtual healthcare administration
- Proficiency with EMR systems (Athena) and Slack/multiple communication platforms
- Strong organizational skills with high attention to detail
- Excellent written and verbal communication
- Healthcare terminology and HIPAA compliance knowledge
- Basic technical proficiency (videoconference tools, telehealth platform troubleshooting)
*Preferred Qualifications:
- Certified Medical Assistant Administrative (CMAA) or equivalent
- Experience handling referrals and prior authorizations
- Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations
Skills & Competencies
- Adaptable multi-tasker capable of handling concurrent administration and clinical support workflows
- Empathetic, patient‑facing communication with clarity and courtesy
- Self‑starter with strong initiative and protocols mindset
- Comfortable using Slack, ticketing systems, and remote tools to triage requests
Hours: Monday - Friday, 8:30am - 5:00pm PST *includes a 30minute unpaid lunch
What We Offer
- Compensation: $20/hr, full-time (40hr/week), non-exempt. Comp offering based on experience and other variables.
- Opportunity to join a fast-growing, mission-driven healthcare startup
- Health, dental, and paid time off benefits
- 100% remote work environment
#LI-MB1
At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.
Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com.
Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.
Please find our CCPA Privacy Notice for California Candidates here.