2nd Line Customer Support Analyst (IRIS Financials)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 7h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 40d ago
The date the source published, not the day we noticed it (2026-09-23). Last seen at its source 7h ago.
We have tracked this listing since 23 Sep 2026 (40 days). The employer's board dropped it once and re-listed it; it was last seen there 7 hours ago.
Is it remote?
IRIS Remote, UK
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $70.2k–112.5k/yr
Middle 50% of 21 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Ashby employer's own board first seen 40d ago · last seen 7h ago
- posted 2026-10-26
The listing
About IRIS
IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.
We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.
At IRIS, our customers are at the heart of everything we do. We're looking for a 2nd Line Customer Support Analyst to join our IRIS Financials support team, helping customers resolve technical and functional queries while delivering an exceptional support experience.
If you enjoy investigating problems, finding solutions and building great customer relationships, we'd love to hear from you.
What will you be doing?
As a 2nd Line Customer Support Analyst, you'll support customers throughout their journey with IRIS Financials applications. You'll handle more complex issues escalated from our 1st Line team, working closely with internal specialists and customers to drive issues through to resolution.
Key responsibilities include:
Investigating and resolving customer queries.
Managing escalated support cases.
Creating and maintaining detailed support records.
Collaborating with Product, Development, Consulting and Account Management teams.
Supporting testing activities for new product releases.
Contributing to knowledge articles and support documentation.
Delivering high-quality customer service and achieving team performance objectives.
What are we looking for?
We're interested in candidates who are:
AAT Qualified or Part Qualified is an essential criteria for this role
SQL knowledge
Passionate about customer service.
Strong communicators with excellent written and verbal skills.
Analytical thinkers with a natural problem-solving mindset.
Organised and resilient under pressure.
Comfortable working collaboratively across multiple teams.
Eager to learn and develop their technical knowledge.
Why IRIS?
At IRIS, you'll join a business that invests in its people and values career development. You'll work alongside experienced colleagues, gain valuable product expertise and have opportunities to grow your career within one of the UK's leading software organisations.
Whether you're already working in software support or looking to build on your experience within finance and technology, this role offers an excellent opportunity to make a real impact.
Apply today and become part of a team dedicated to delivering exceptional customer experiences.
Why You’ll Love Working Here
Impact: Your work will influence millions globally.
Growth: Continuous learning and career development opportunities.
Belonging: A culture that celebrates diversity and empowers every individual.
Ready to Apply?
Click Apply - we’re excited to learn about your unique perspective and experience. If you need adjustments during the process, let us know. We’re committed to making this opportunity accessible to everyone.
What to expect from our hiring process
Our process is designed to be fair, transparent and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:
Application review — we assess your experience and potential
Initial call — a short conversation to learn about you and share more about the role
Skills assessment — tailored to the position, e.g. case study, coding challenge or portfolio review
Final interview — meet the team and explore how you'll make an IMPACT at IRIS
We'll always walk you through the specific stages at the start of the process so you can prepare with confidence.
If you need any adjustments or accommodations during the process, let us know, we’re committed to making this experience accessible for everyone.