Customer Support Representative (financial background)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 3d ago
The date the source published, not the day we noticed it (2026-09-28). Last seen at its source 3h ago.
We have tracked this listing since 28 Sep 2026 (3 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa, Parugauy, Asuncion, Ecuador, Guatemala, Mexico, Chile, Peru, Argentina, Bolivia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 15 listings that do state pay — Customer · all levels · Mexico · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 3d ago · last seen 3h ago
The listing
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Role Overview
We are looking for a detail-oriented Customer Support Representative with a strong financial background to join a fast-growing U.S.-based fintech company. The company offers a cashback and payments app that lets users earn money back on everyday purchases by buying instant digital gift cards at checkout. In this role, you will support customers and partners on account, payment, and transaction inquiries, including high-value money movements, and deliver accurate, timely resolutions that build trust in the platform. If you are comfortable handling large sums with precision and care and you thrive in a fast-paced, customer-first environment, we want to hear from you.
What You'll Do
Respond to inbound customer inquiries via email, chat, and ticketing platform with accurate, timely, and professional resolutions.
Investigate and resolve issues related to payments, cashback rewards, gift card purchases, refunds, and account balances.
Support and monitor high-value transactions and money movements, including seven-figure sums, with strict attention to accuracy and compliance.
Identify, flag, and escalate suspicious activity, potential fraud, or transaction discrepancies to the appropriate internal teams.
Reconcile transaction records and verify payment details to make sure customer accounts are accurate and up to date.
Document all interactions, resolutions, and recurring issues thoroughly in the support system.
Collaborate with finance, risk, and product teams to resolve complex cases and improve support processes.
Contribute to the internal knowledge base by capturing common fixes, FAQs, and workflow improvements.
Maintain a high standard of professionalism, empathy, and clear communication throughout the customer journey.
Required Qualifications
Proven customer support experience within financial services, fintech, banking, or payments.
Demonstrated experience handling large money movements, including seven-figure transactions, with a high degree of accuracy.
Strong understanding of payment processing, transaction flows, refunds, chargebacks, and account reconciliation.
Excellent attention to detail and sound judgment when handling sensitive financial information.
Proficient written and verbal English communication skills.
Comfortable working with ticketing systems, CRMs, and internal financial tools.
Ability to work independently in a fully remote environment and manage a steady volume of inquiries.
Availability to work during U.S. business hours.
Nice to Have
Familiarity with AML, KYC, and fraud prevention practices.
Experience with support platforms such as Zendesk, Intercom, Freshdesk, or similar.
Background in e-commerce, rewards programs, or digital gift card platforms.
Working knowledge of Excel or Google Sheets for transaction tracking and reporting.
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