Technical Support Specialist I
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 3d ago
The date the source published, not the day we noticed it (2026-09-28). Last seen at its source 2h ago.
We have tracked this listing since 28 Sep 2026 (2 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay
$47k–56k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 2d ago · last seen 2h ago
The listing
Jenzabar is looking for a highly motivated Technical Support Specialist I to join our fast‑paced, customer‑focused Support organization. This role provides technical troubleshooting, functional guidance, and high‑quality customer service to institutions using Jenzabar products. The right candidate thrives in an environment where priorities shift quickly; problems require curiosity and persistence, and customer empathy is non-negotiable.
Core Responsibilities
- Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system level issues
- Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows
- Prioritize multiple cases at once, balancing urgency, impact, and customer expectations
- Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams
- Document findings, steps, and solutions concisely for customers and our internal knowledge base
- Act as a liaison between Support and Product Development, escalating with complete and accurate context
- Continuously increase your product and technical expertise through training, documentation, and hands-on learning
Required Qualifications
- Experience troubleshooting web applications or enterprise software
- Functional knowledge of higher education registration, financial aid, or other areas that relate to students and enrollment
- Strong customer empathy and ability to remain calm, clear, and professional under pressure
- Excellent prioritization skills with the ability to juggle multiple cases in a fast-moving environment
- Structured problem-solving approach with attention to detail and curiosity
- Clear, concise written and verbal communication
- Ownership and accountability - you follow through, escalate early, and close the loop
- Collaborative mindset; you work effectively with Product, Cloud Ops, peers, and leadership
- Adaptability - comfortable with frequent change in tooling, process, and priorities
Preferred Qualifications
- Bachelor’s degree in Computer Systems or a related field preferred, OR equivalent demonstrated experience such as relevant coursework or certifications (e.g., Bootcamp, Codecademy, Udemy, Coursera)
- Experience working in a support desk, helpdesk, or SaaS support environment
- Familiarity with HTML/JavaScript for diagnosing web issues
- Ability to write and interpret SQL queries
- Comfort with logs, stack traces, browser developer tools, and technical diagnostics
- Familiarity with relational databases, networks, Windows/Server environments, or application servers
- Experience creating knowledge base articles, guides, or documentation
- Experience with Jenzabar One (J1), JICS, or Jenzabar business office modules (Accounts receivable, general ledger, payroll, etc.)
- Strong functional understanding of how processes and data flow within Jenzabar products
- Ability to translate campus needs into product troubleshooting
The pay range for this position is $47,000-$56,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
Benefits
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.
Electronic Monitoring Notice:
Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.