Loan Processor & Client Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 2d ago
The date the source published, not the day we noticed it (2026-09-29). Last seen at its source 2h ago.
We have tracked this listing since 29 Sep 2026 (2 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description agrees: it names Philippines.
What the ad says
…Location: Remote (Work from Home, Philippines) Employment…
Pay not stated
Similar roles pay A$1,600–2,250/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 2d ago · last seen 2h ago
The listing
Loan Processor & Client Support Specialist
Work Schedule: AU Business Hours
Salary: PHP 80,000 - PHP 100,000 per month
Location: Remote (Work from Home, Philippines)
Employment Type: Full-Time Remote Contractor
Requirements
About the Role
We’re looking for an experienced Loan Processor / Client Support Specialist to join a well-established Australian mortgage broking business.
You’ll be supporting an experienced mortgage broker with more than 25 years in the finance industry, helping keep loan applications moving smoothly from the initial application right through to settlement.
This is a hands-on role where you’ll be an important part of the client experience. You’ll take ownership of the day-to-day loan administration, keep documents and tasks organized, follow up on outstanding requirements, and make sure clients are kept informed along the way.
The broker will continue to handle lending advice, servicing calculations, recommendations, and key compliance responsibilities. Your focus will be on keeping the process organized, staying ahead of requirements, and making sure nothing gets missed or unnecessarily delayed.
Key Responsibilities
- Preparing and completing loan application information in GEM
- Submitting applications through Apply Online
- Managing loan files from submission through to settlement
- Following up with clients for outstanding documents and information
- Providing friendly and proactive updates to clients throughout the loan process
- Liaising with lenders to help keep applications progressing
- Reviewing files to identify missing information or potential delays
- Keeping accurate notes, tasks and status updates in JAM / Sales Trek
- Keeping the broker updated on application progress
- Escalating complex lending scenarios or compliance matters when required
What we’re looking for
You’ll ideally have at least 2 years’ experience supporting an Australian mortgage broker and be comfortable managing multiple active loan files at different stages of the process.
We’re looking for someone who is organised, proactive and confident communicating with Australian clients and lenders. You’ll need a good understanding of Australian home loan processes, lender requirements and loan documentation, along with hands-on experience using Apply Online and mortgage processing or CRM systems.
Experience with GEM, JAM / Sales Trek, or another Australian aggregator environment would be highly regarded.