Client Success Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 3d ago
The date the source published, not the day we noticed it (2026-09-28). Last seen at its source 1h ago.
We have tracked this listing since 29 Sep 2026 (2 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $80k–146k/yr
Middle 50% of 313 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 2d ago · last seen 1h ago
The listing
About Asteris
Asteris is a leader in veterinary imaging technology. Our Keystone PACS software suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images, from radiographs to ultrasound and CT, easily and securely from anywhere. Built specifically for the veterinary industry, Keystone integrates with leading practice management systems and powers teleconsultation workflows that help veterinarians make confident medical decisions. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.
The Role
As a Client Success Representative, you will be the trusted partner for veterinary practices using Keystone. You will own the client relationship after the sale, from onboarding through renewal, making sure every practice gets full value from the platform, stays happy, and grows with us.
What You'll Do
- Manage a portfolio of veterinary practice and hospital accounts, acting as their main point of contact
- Lead onboarding and training so new clients are up and running quickly and confidently
- Run regular check-ins and account reviews to understand client goals and drive product adoption
- Monitor account health, flag risks early, and take action to protect renewals and prevent churn
- Identify upsell and expansion opportunities and partner with Sales to close them
- Work closely with Technical Support and Product to resolve issues and share client feedback
- Keep accurate account records and notes in the CRM
Requirements
What You Bring
- 2+ years in customer success, account management, or a client-facing role, ideally in SaaS
- Excellent communication and relationship-building skills, with a genuine drive to help clients succeed
- Organized and proactive, able to manage many accounts and priorities at once
- Comfortable learning software quickly and explaining it clearly to non-technical users
- Experience with a CRM or customer success platform
Nice to Have
- Experience in veterinary, animal health, or healthcare technology
- Familiarity with medical imaging, PACS, or practice management software
Benefits
What We Offer
- Competitive base salary plus an annual performance bonus
- Comprehensive benefits: medical, dental, and vision, plus basic life, AD&D, short- and long-term disability, and voluntary life coverage
- 401(k) program
- Unlimited paid time off
- Fully remote, work-from-home role
- The chance to make a real impact on a growing team in a specialized, mission-driven industry