Expert Systems Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-09-30). Last seen at its source 1h ago.
We have tracked this listing since 30 Sep 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
India
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $6,750–7,250/mo
Middle 50% of 9 listings that do state pay — Engineering · all levels · India · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workday employer's own board first seen 1d ago · last seen 1h ago
- location not stated
The listing
Job Description: Expert Systems Engineer | Telecom Engineer
Role overview
We are seeking a Telecom Engineer with hands-on network operations experience to manage ISP service orders and support circuit operations for U.S. clients. The role will coordinate internet circuit orders, troubleshoot connectivity issues, and work with carriers, clients, and internal network teams to drive timely resolution.
Key responsibilities
- Submit and manage ISP orders, including new circuit installations, upgrades, disconnects, relocations, and service changes.
- Coordinate with clients, ISPs, carriers, site contacts, and internal network teams throughout the order lifecycle.
- Track order milestones, installation schedules, provisioning, testing, and service activation; follow up on delays and blockers.
- Open, monitor, and escalate provider tickets for outages, degradation, packet loss, latency, and other circuit issues.
- Troubleshoot connectivity issues and coordinate circuit testing, turn-up, failover validation, and restoration with network engineers.
- Support network incident response by gathering circuit and device information, assessing service impact, and communicating updates.
- Maintain accurate records of circuit IDs, bandwidth, provider details, site information, order status, ticket history, and escalation contacts.
- Prepare status reports and communicate risks, delays, outages, and resolution progress clearly.
- Follow operational procedures, change controls, SLAs, and client communication requirements.
Required network engineering experience
- Hands-on experience in a network operations or engineering role supporting enterprise networks.
- Working knowledge of TCP/IP, IPv4 addressing, subnetting, VLANs, routing, DNS, DHCP, and default gateways.
- Familiarity with routing protocols such as BGP and OSPF, including how to gather information for troubleshooting and escalation.
- Experience troubleshooting WAN and internet connectivity issues, including latency, packet loss, jitter, bandwidth, and route reachability.
- Familiarity with network devices such as routers, switches, firewalls, and SD-WAN appliances.
- Ability to use command-line tools such as ping, traceroute/tracert, and nslookup to perform initial troubleshooting.
- Experience reviewing interface status, error counters, logs, routing information, and circuit handoff details.
- Understanding of common enterprise connectivity services such as Dedicated Internet Access (DIA), broadband, Ethernet, MPLS, and SD-WAN underlay circuits.
- Ability to distinguish between provider-side, access-circuit, and customer network issues and engage the appropriate support teams.
Qualifications and skills
- Experience in telecom, ISP, carrier, or network operations.
- Experience working with ISP portals, ticketing systems, order-management tools, and spreadsheets.
- Strong vendor and stakeholder coordination skills, including professional and persistent escalation.
- Clear written and verbal communication, attention to detail, and effective follow-through across multiple concurrent requests.
- Ability to support U.S. business hours and participate in an on-call or after-hours rotation if required.
Success measures
- ISP orders are submitted accurately and completed within agreed timelines.
- Circuit outages and performance issues are escalated promptly and tracked through resolution.
- Stakeholders receive timely, clear updates.
- Circuit inventory and order records remain accurate and current.
- SLA, change-control, and client communication requirements are consistently met.