Senior Solutions Engineer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-09-30). Last seen at its source 3h ago.
We have tracked this listing since 30 Sep 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Remote | North America or Europe
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States, Canada
The employer's board tags this Europe, North America, but the ad itself restricts it to the places above, so we show the narrower answer.
What the ad says
…candidates based in the Eastern Time Zone within the US or Canada…
Pay
$120k–175k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
ashby employer's own board first seen 1d ago · last seen 3h ago
- location North America, Europe
The listing
Chromatic is looking for a Solutions Engineer to join our growing team and play a pivotal role in the success of our highest priority customers and driving the growth of our company. As a key technical partner, you'll serve as the primary technical contact for Enterprise accounts, helping them integrate and maximize value from Chromatic (and Storybook). You’ll support customers through thoughtful onboarding, comprehensive training, and ongoing education, ensuring they are set up for long-term success. A big part of this role involves troubleshooting complex technical issues and designing solutions tailored to each customer's needs.
This role is ideal for someone who loves combining deep technical expertise with customer-facing collaboration, enjoys solving complex problems, and thrives in a fast-paced, dynamic environment.
This is a fully remote position, and we are currently prioritizing candidates located in EMEA. We will also consider candidates based in the Eastern Time Zone within the US or Canada.
Responsibilities
Serve as a trusted technical advisor to Enterprise customers, providing guidance on using Chromatic’s core features and integrating them into existing workflows. Develop and maintain strong customer relationships.
Troubleshoot and resolve technical issues, and design tailored solutions to meet customer needs.
Implement and maintain technical integrations for Enterprise accounts (e.g., SSO setups), and make updates to support customer onboarding and account management.
Help customers adopt and scale Storybook usage across large organizations, partnering closely with our Developer Experience team to build supporting resources.
Partner with Customer Success Managers to ensure that customers have a positive experience implementing and using Chromatic, including joining quarterly business reviews and key account calls.
Partner with Sales/Customer Success to identify opportunities for expansion within existing Customer base.
Identify and improve internal workflows to streamline processes and enhance the customer experience.
Act as the voice of the customer internally by providing feedback and insights and working closely with the product and engineering teams.
Coordinate cross-departmental efforts to ensure solution compatibility and success.
Requirements
4+ years in a customer-facing technical role (ex: Solutions Engineer, Professional Services Engineer); experience in a B2B SaaS or developer tools company a plus.
Strong background in frontend space and familiarity with modern JavaScript tools and frameworks (e.g., Webpack, React); experience with Storybook and/or Chromatic is a plus.
Excellent problem-solving skills and the ability to break down complex technical concepts clearly and effectively.
Strong interpersonal and communication skills — inquisitive, welcoming, empathetic, and able to build genuine relationships with both technical and non-technical stakeholders.
Highly organized and dependable, with the ability to prioritize and manage multiple projects across different accounts; self-motivated and strong time management skills.
Comfortable working in a fast-paced, dynamic environment where priorities may shift quickly.
Salary range: US $120,000 - $175,000 OTE + equity. Learn more about our compensation philosophy here. Visit our careers page for a list of our other benefits and a peek into life at Chromatic.