Project Leader - Consumer Complaints Platform Deployment
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 4h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 16h ago
The date the source published, not the day we noticed it (2026-10-02). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Poland
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 4h ago · last seen just now
The listing
Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.
We are looking for an experienced Project Leader (based in Poland) to support the deployment of a new Consumer Complaints platform across multiple international markets. The role will focus on coordinating market-specific deployment activities, ensuring alignment with legal, regulatory and business requirements, and supporting local teams throughout the transition.
You will play a key role in driving change, ensuring operational readiness and preparing markets for a smooth transition to a future central operating model.
You will:
- Coordinate the deployment of the Consumer Complaints platform across approximately 20 markets.
- Lead market-facing deployment activities, including local process mapping and coordination with relevant stakeholders.
- Establish compliant local operating processes in alignment with legal, privacy, regulatory and business requirements.
- Ensure alignment between local, regional and central processes.
- Support markets in achieving operational readiness for product quality complaint reporting and consumer complaint handling.
- Ensure consumer contacts and complaints are properly managed and documented throughout the deployment.
- Facilitate collaboration between local teams and central functions, driving effective communication and knowledge sharing.
- Support change management activities and identify opportunities for process improvements.
- Prepare markets for the transition to the future business-as-usual (BAU) operating model.
Requirements
- Proven experience in project management, particularly in market-facing deployment activities.
- Strong stakeholder management and facilitation skills.
- Experience in customer service, customer care or consumer-facing service operations.
- Knowledge of consumer complaint handling and case management systems.
- Understanding of privacy, compliance and regulatory requirements.
- Experience working in multilingual and multi-market environments.
- Experience in process improvement initiatives.
- Familiarity with AI-supported tools and openness to using new technologies.
- Excellent written and verbal communication skills.
- A proactive, independent and solution-oriented approach, with a strong sense of ownership and accountability.
- Ability to drive collaboration and lead teams remotely.
- Confidence in challenging the status quo and identifying alternative solutions.
- A can-do attitude and a strong focus on delivering tangible results.
Benefits
- Flexible Work Arrangements: Offer adaptable schedules to maintain work-life balance.
- Attractive Rewards System: Recognize commitment and effort with generous rewards structure.
- Sport Card Benefit: Encourage fitness and wellness with access to multiple sports facilities.
- Private medical care: Prioritize employee health with private world-class medical care.
- Life Insurance: Ensure financial security and preparedness for the future with a robust life insurance plan.
- Employee Referral Program: Recognize talent acquisition contributions with a rewarding referral program.