Customer Success Specialist TR Zen Media
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 51d ago
The date the source published, not the day we noticed it (2026-08-13). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Turkey
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $80k–105k/yr
Middle 50% of 9 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
bamboohr employer's own board first seen 2h ago · last seen 2h ago
The listing
Customer Success Specialist
Location: Remote (Türkiye)
Company: Zen Media
Zen Media is the go-to B2B marketing and PR agency helping enterprise software, healthcare technology, professional services, and manufacturing brands achieve measurable growth and industry leadership. By combining strategic content, earned media, and social amplification, we help our clients influence discerning buyers, shorten sales cycles, and drive ROI. Our work has been featured in leading publications such as Forbes, Fast Company, Ad Age, and The Wall Street Journal, and we have consistently delivered double-digit growth and increased market share for our clients.
We are looking for a warm, proactive, and relationship-driven Customer Success Specialist to become the voice of Zen Media for our clients. This is not a sales role and your mission is to build strong relationships, ensure every client feels heard and supported, proactively identify concerns before they become problems, and create exceptional customer experiences that lead to long-term partnerships and positive reviews.
If you genuinely enjoy talking to people, solving problems, and making customers feel valued, we'd love to meet you.
What You'll Do
- Serve as the primary point of contact for existing clients through scheduled phone and Zoom meetings.
- Conduct regular client check-ins to build relationships, gather feedback, and ensure satisfaction.
- Listen to client concerns, identify issues early, and coordinate with internal teams to ensure timely resolution.
- Advocate for clients by following up on action items and keeping them informed throughout the process.
- Encourage satisfied clients to leave reviews, testimonials, and participate in case studies.
- Track customer sentiment, maintain detailed CRM notes, and monitor overall client health.
- Identify opportunities to improve the customer experience and recommend process improvements.
- Collaborate with Account Managers, PR, Operations, and Leadership to deliver an outstanding client experience.
What You Bring
- 2+ years of experience in Customer Success, Customer Support, Client Services, Hospitality, or another customer-facing role.
- Excellent spoken and written English with outstanding communication and active listening skills.
- High emotional intelligence, empathy, and confidence handling conversations over phone and Zoom.
- Strong organizational skills with excellent follow-up and attention to detail.
- Calm, professional, and solution-oriented when handling challenging client situations.
- Self-motivated, proactive, and comfortable managing multiple client relationships.
- Experience with CRM or project management tools is a plus.
Preferred Experience
- Experience working with US-based clients.
- Experience in a marketing agency, PR agency, SaaS, or digital services environment.
- Knowledge of customer satisfaction, retention strategies, and online review generation.
- Experience coordinating with multiple internal teams to resolve client issues.
What We Value at Zen Media
- Customer First: Every client interaction should leave people feeling heard and valued.
- Ownership: We solve problems, follow through, and take responsibility.
- Communication: Clear, proactive, and thoughtful communication is essential.
- Positive Attitude: We bring energy, empathy, and professionalism to every interaction.
- Continuous Improvement: We constantly look for better ways to serve our clients.
- Collaboration: Great customer experiences are built as a team.
What's Your Next Step?
If you're passionate about creating exceptional customer experiences and building meaningful relationships, we'd love to hear from you. At Zen Media, you'll play a critical role in strengthening client satisfaction, increasing retention, and helping our clients become enthusiastic advocates of our brand.
Still Unsure?
If you'd like to learn more about Zen Media before making your decision, we invite you to check out the links below:
- Visit our website:
https://zenmedia.com/ - Follow us on LinkedIn:
https://www.linkedin.com/company/wearezenmedia/