Customer Support Officer - MENA
Posted 814 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 1 hour ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 814d ago
The date the source published, not the day we noticed it (2024-07-11). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Lebanon
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $80k–105k/yr
Middle 50% of 9 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Carried by 1 source
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bamboohr employer's own board first seen 2h ago · last seen 1h ago
The listing
XS is a licensed fast-growing Multi-Asset CFD Broker, looking to hire a dynamic Customer Support Officer – MENA to join our team of experts!
XS has received numerous awards such as the “BEST MULTI-ASSET BROKER – APAC” from the Traders Fair Awards in 2025, the “BEST LEADERSHIP TEAM” from the Egypt Summit Smart Vision in Egypt 2025, and the “BEST AFFILIATE PROGRAM” from the Dubai Affiliate Summit Smart Vision in Dubai 2025.
At XS, we're dedicated to maintaining a positive, supportive, and friendly work environment as we build a solid team of high-level professionals. Join us in shaping the future of XS and unlock your potential in an environment that values diversity, growth, and excellence.
Responsibilities:
- Respond to inquiries via live chat, email and phone
- Offer guidance and troubleshoot support to assist clients
- Handle client inquiries appropriately and ensuring that high level service is provided
- Introduce financial products and services
- Provide advanced financial customer service
- Cooperate effectively with other departments
- Contribute to teamwork to achieve goals
- Identify areas for improvement and share suggestions and feedback with the team
- Consult with appropriate specialist staff as required
- Perform other duties as directed by manager
Requirements:
- Business related degree and experience
- Customer service/support experience required
- Customer service/support experience in the financial industry preferred
- Flexibility to work in rotating shifts (morning, evening, and overnight) is a MUST
- Good command of the Standard Arabic and English and French Language (speaking, reading, and writing) is a MUST
- Ability to multitask and highly adaptable
- Excellent communication and interpersonal skills
- Excellent computer literacy
Our Offer:
- Competitive Remuneration
- Work within a global and fast-growing organization
- Friendly, supportive, positive, and professional team of experts
- Multicultural and diverse environment
- Full-time employment
- Medical Insurance (family members included)
- Remote work
- Annual Leave: 17 Days (1st year), 19 Days (After 1 year), 21 Days (After 2 years).
- Allowances for special celebrations
- Competition Bonuses
- Other Allowances
Follow us on Social Media:
- LinkedIn: https://www.linkedin.com/company/xscomglobal
- Facebook: https://www.facebook.com/xscomglobal
- Instagram: https://instagram.com/xscomglobal
If you have a passion for Customer Support, and are eager to contribute to a dynamic team, don't hesitate to apply today! We're excited to review your application.
XS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: We wish to thank all applicants for their interest, however, due to the high number of applications, only shortlisted candidates will be contacted.