Customer Support Officer - LATAM
Posted 554 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 1 hour ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 554d ago
The date the source published, not the day we noticed it (2025-03-28). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Uruguay
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $80k–146.1k/yr
Middle 50% of 331 listings that do state pay — Customer · all levels · Americas · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
bamboohr employer's own board first seen 2h ago · last seen 1h ago
The listing
XS is a licensed and fast-growing multi-asset CFD broker. We are looking for a dynamic Customer Support Officer - LATAM to join our team of experts.
XS has received numerous awards, including "Best Multi-Asset Broker - LATAM" at the UF Awards LATAM 2024 in Mexico, "Safest Broker" at the Oman Summit Smart Vision 2024 in Oman, and "Global Broker of the Year" at the Traders Fair Awards 2023 in Vietnam.
At XS, we are committed to maintaining a positive, collaborative, and friendly work environment while building a solid team of high-level professionals. Join us in shaping the future of XS and unleash your potential in an environment that values diversity, growth, and excellence.
Responsibilities:
- Respond to inquiries via live chat, email, and phone.
- Introduce financial products and services.
- Provide advanced financial customer service.
- Work with other departments as required.
- Contribute to teamwork to achieve goals.
- Consult with appropriate specialist staff as required.
- Perform other duties as directed by the manager.
- Offer guidance and troubleshooting support to assist clients.
- Handle client inquiries appropriately and ensure that high-level service is provided.
- Identify areas for improvement and share suggestions and feedback with the team.
- Work with other departments as required - change to Cooperate effectively with other departments.
Requirements:
- Business related degree and experience
- Customer service/support experience in the financial industry preferred
- Customer service/support experience required
- Excellent verbal and written skills in Spanish and Portuguese and English language is a must
- Flexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00)
- Ability to multitask and highly adaptable
- Excellent communication and interpersonal skills
- Excellent computer literacy
Offers:
- Competitive compensation
- Working in a global and fast-growing organization
- Friendly, supportive, positive and professional team of experts
- Multicultural and diverse environment
- Full-time employment
Follow us on social media:
- LinkedIn: https://www.linkedin.com/company/xscomglobal
- Facebook: https://www.facebook.com/xscomglobal
- Instagram: https://instagram.com/xscomglobal
If you have a passion for Customer Support and are eager to contribute to a dynamic team, don't hesitate to apply today! We're excited to review your application.
XS is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: We wish to thank all applicants for their interest, however, due to the high number of applications, only shortlisted candidates will be contacted.