Production Support Coordinator (Remote)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 26d ago
The date the source published, not the day we noticed it (2026-09-08). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $80k–146k/yr
Middle 50% of 321 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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bamboohr employer's own board first seen 11h ago · last seen just now
The listing
POSITION SUMMARY
The Production Support Coordinator (PSC) executes the day-to-day administrative functions for the Production Support department. The PSC is responsible for the coordination and execution of production support sprint work - including the timely intake, triage, prioritization, communication, escalation, and resolution of production break/fix tickets affecting Policy, Billing, Claims, Broker Relations, and Operations.
The PSC also serves as the administrative point of contact among business stakeholders, internal technology teams, Duck Creek Technologies, and other vendor partners. The PSC will coordinate and lead sprint scrum meetings as directed by the Production Support Manager.
PRINCIPAL DUTIES & RESPONSIBILITIES
- Assist in executing the daily production support operation across Policy, Billing, Claims, Broker Relations, and Operations
- Collaborate with vendor partners to oversee ticket intake, validation, classification, prioritization, assignment, escalation, resolution, and closure
- Ensure priority and severity reflect business impact, customer impact, regulatory exposure, financial risk, and operational urgency
- Facilitate daily queue reviews and ensure aging, stalled, reopened, and high-impact tickets receive appropriate attention
- Enforce ADO standards for required fields, categorization, severity, business impact, ownership, status, notes, attachments, acceptance evidence, and closure codes
- Review and update dashboards and reports to provide a transparent view of ticket volume, backlog, aging, service levels, resolution time, reopen rate, recurring issues, and work by business area
EDUCATION AND EXPERIENCE
- Bachelor's degree in information technology, business, insurance, or a related field, or an equivalent combination of education and relevant experience
- 1 to 3 years of experience in application support, production support, service delivery, or insurance technology
- Experience supporting business-critical applications in a structured ticket-management environment
- Strong written and verbal communication skills, including the ability to communicate effectively with both business leaders and technical teams
- Experience supporting policy, billing, and claims processes within a property and casualty insurance carrier preferred
- Hands-on experience using Microsoft Azure DevOps Boards for ticket workflow, dashboards, queries, reporting, and backlog management