Business Analyst (AI / Chatbots)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 73d ago
The date the source published, not the day we noticed it (2026-07-23). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Romania
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $98.2k–195k/yr
Middle 50% of 36 listings that do state pay — Operations · all levels · Eastern Europe · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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bamboohr employer's own board first seen 12h ago · last seen just now
The listing
About the Project
For one of our ongoing projects, we are looking for a German-speaking Business Analyst to join the team and support the development and continuous improvement of an AI-powered FAQ chatbot for the banking sector.
The role involves close collaboration with business stakeholders, development teams, and financial institutions to ensure the chatbot delivers accurate, relevant, and high-quality user experiences while meeting regulatory requirements.
Responsibilities
- Gather, analyze, and document business requirements for the AI-powered FAQ chatbot.
- Create and maintain business requirement documents, use cases, and user stories.
- Coordinate with internal stakeholders and banking clients to ensure the availability, accuracy, and consistency of chatbot content managed through the CMS.
- Monitor chatbot interactions and analyze user behavior to identify opportunities for improvement.
- Collaborate closely with the development team to translate business requirements into technical specifications.
- Support the implementation and integration of the chatbot across banking websites.
- Participate in testing and quality assurance activities to ensure the chatbot's functionality, reliability, and performance.
- Analyze user feedback and continuously improve the chatbot's user experience.
- Develop strategies to optimize response quality, accuracy, and personalization based on user preferences (e.g., response length, level of detail, language).
- Communicate effectively with both business and technical stakeholders throughout the project lifecycle.
- Prepare project status updates, reports, and documentation.
- Support release planning and deployment activities while ensuring compliance with financial industry regulations and governance requirements.
Requirements
- Previous experience as a Business Analyst in software development projects.
- Fluent German (mandatory).
- Good command of English.
- Experience working in Agile/Scrum environments.
- Experience gathering and documenting business requirements, user stories, and use cases.
- Experience collaborating with both business stakeholders and technical teams.
- Strong analytical and communication skills.
- Experience with Generative AI (GenAI) solutions is mandatory.
- Understanding of AI-powered chatbots, conversational interfaces, or LLM-based applications.
- Experience with content management and chatbot optimization is considered an advantage.
Nice to Have
- Previous experience in the banking or financial services industry.
- Experience working with CMS platforms.
- Familiarity with AI chatbot implementation and release management in regulated environments.