Customer Service Agent (Project-Based | Full-Time | Blended)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 33d ago
The date the source published, not the day we noticed it (2026-09-01). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description agrees: it names Philippines.
What the ad says
…Open to candidates in the Philippines ⏱️ Full-Time | Project-Based 💼 Opportunities vary depending on client needs 💻 Use Your Own Device 📅 About the Role Provides professional and empathetic customer su…
Pay not stated
Similar roles pay A$1,575–2,175/mo
Middle 50% of 8 listings that do state pay — Customer · all levels · Philippines · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
bamboohr employer's own board first seen 11h ago · last seen just now
The listing
📍 Remote – Open to candidates in the Philippines
⏱️ Full-Time | Project-Based
💼 Opportunities vary depending on client needs
💻 Use Your Own Device
📅 About the Role
Provides professional and empathetic customer support through inbound voice interactions, resolving account, order, and service concerns while ensuring accurate documentation, SOP compliance, and adherence to quality and service standards.
💬 What You’ll Do
- Deliver excellent customer service through inbound voice interactions while assisting customers with their inquiries, concerns, and requests.
- Provide accurate and timely support for account-related concerns, troubleshooting, order processing, and other customer needs.
- Communicate professionally and empathetically to ensure a positive customer experience.
- Stay knowledgeable about company products, services, policies, and procedures to provide reliable information.
- Resolve customer concerns efficiently while meeting quality standards and service level agreements (SLAs).
- Accurately document and update customer information and interaction details in company systems.
- Follow established guidelines, workflows, and standard operating procedures (SOPs) to ensure consistent service delivery.
🎯 What You Bring
- Strong customer service orientation with excellent communication, empathy, and active listening skills.
- At least a High School Graduate (old curriculum), Senior High School Graduate, Associate/Vocational Graduate, or College Graduate.
- Previous customer service experience in BPO, call center, or other customer-facing roles is an advantage.
- Comfortable navigating computer systems, applications, and multiple tools.
- Strong English communication skills, both verbal and written.
- Ability to handle challenging customer interactions and provide effective solutions in a professional manner.
🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.