Vendor Operations Manager (External Services)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 100d ago
The date the source published, not the day we noticed it (2026-07-02). Last seen at its source 3h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
Mexico, Serbia, Armenia, Colombia, Argentina, Venezuela
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,250–2,300/mo
Middle 50% of 21 listings that do state pay — Operations · all levels · Mexico · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Recruitee employer's own board first seen 5d ago · last seen 3h ago
The listing
At NOVACARD , we’re redefining how people use credit.
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.
About the Role:
In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes. You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively. This role combines vendor management, operational ownership, reporting coordination, incident management, and cross-functional project execution.
Key Responsibilities:
Vendor & Partner Management
- Own day-to-day communication with external vendors and service providers
- Coordinate incident resolution and follow-up activities with partners
- Track SLA compliance and service performance
- Organize operational reviews and regular follow-up meetings
- Escalate critical issues and drive resolution
- Coordinate contract renewals and vendor-related operational activities
External Services Operations
- Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners
- Support onboarding of new vendors and services
- Coordinate testing and validation activities for new integrations and changes
- Maintain operational documentation and process runbooks
- Ensure business continuity for vendor-dependent processes
Reporting & Regulatory Processes
- Coordinate periodic reporting processes with external organizations and bureaus
- Prepare, validate, and submit required files and reports
- Monitor report quality and resolve discrepancies
- Maintain documentation and supporting evidence required for audits and compliance requests
Cost & Billing Management
- Monitor service usage and operational costs
- Validate invoices and vendor charges
- Reconcile billing discrepancies with providers
- Support budgeting and forecasting activities related to external services
Incident Management
- Coordinate investigation of incidents involving external providers
- Collect logs, examples, and supporting evidence
- Communicate with vendors during production incidents
- Track corrective actions and post-incident follow-up activities
- Drive resolution of recurring operational issues
Cross-functional Coordination
- Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams
- Coordinate implementation of process improvements and automation initiatives
- Ensure alignment between business requirements and vendor capabilities
Must Have
- Native or fluent Spanish
- English B2+ (written and spoken)
- 3+ years of experience in fintech, banking, payments, lending, or technology companies
- Experience managing external vendors, partners, or service providers
- Strong stakeholder management and communication skills
- Experience coordinating operational processes and production incidents
- Advanced Excel or Google Sheets skills
- Strong analytical and problem-solving mindset
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and process ownership
Nice to Have
- Experience working with credit bureaus, KYC providers, fraud prevention solutions, identity verification platforms, or financial data providers
- Experience in lending, credit cards, digital banking, or fintech products
- Basic SQL knowledge
- Experience working with APIs and technical integrations
- Experience validating invoices and vendor billing
- Familiarity with Jira, Confluence, Notion, or similar tools