Onboarding Advisor
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 9d ago
The date the source published, not the day we noticed it (2026-10-01). Last seen at its source 2h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Dominican Republic
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $81.5k–147.8k/yr
Middle 50% of 416 listings that do state pay — Customer · all levels · Americas · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Recruitee employer's own board first seen 5d ago · last seen 2h ago
The listing
Are you passionate about helping customers succeed in the digital world? Do you have excellent communication skills and a knack for simplifying complex concepts? If so, we want you to join our team at UENI as an Onboarding Advisor. At UENI, we create amazing websites for our customers, and as an Onboarding Advisor, you will play a pivotal role in ensuring that our customers have a smooth and successful start with their websites. Your primary responsibility will be to guide our customers through a 1-hour video call, helping them learn how to use their websites effectively and empowering them to make the most of their online presence.
Please note that only candidates based in Central/South America will be considered for this position.
Two available schedules: Sunday to Thursday OR Tuesday to Saturday. 12pm to 9pm EST
Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.
Responsibilities & Tasks to be performed:
As an Onboarding Advisor at UENI, your duties will include:
Customer Onboarding: Conduct 1-hour video calls with new customers to walk them through the features and functionalities of their newly created websites.
Tailored Guidance: Provide personalized guidance based on each customer's unique business needs and goals, ensuring they fully understand how to manage and update their website.
Troubleshooting: Assist customers in resolving any technical issues or challenges they may encounter during the onboarding process.
Education: Educate customers on best practices for website management, including content updates, SEO optimization, and online marketing strategies.
Feedback Collection: Gather feedback from customers to improve our onboarding process and provide valuable insights to our product and development teams.
Documentation: Create and maintain onboarding documentation and resources to help customers navigate their websites independently.
Skills & Competencies:
To excel in the role of Onboarding Advisor, you should possess the following skills and competencies:
Excellent Communication: Strong verbal and written communication skills to explain technical concepts in a clear and understandable manner.
Customer-Centric: A customer-first mindset with a genuine desire to help customers succeed in their online endeavors. Passionate about technology and small businesses.
Technical Proficiency: Basic understanding of website-building tools and online platforms.
Basic Design Knowledge: A fundamental understanding of design principles and the ability to recognize and recommend design improvements on websites.
Problem-Solving: Ability to troubleshoot and resolve customer issues efficiently and effectively.
Adaptability: Flexibility to adapt to evolving product features and customer needs.
Empathy: The capacity to empathize with customers and understand their unique challenges and goals.
Time Management: Strong organizational skills and the ability to manage multiple customer onboarding communication streams efficiently.
Education: A high school diploma or equivalent is required. A bachelor's degree in a related field is a plus.
Customer Service Experience or Sales: Prior experience in customer service, support, sales, or a related role is preferred.
Tech-Savvy: Basic technical proficiency and a willingness to learn about website building and digital marketing.
Communication Skills: Strong verbal and written communication skills in English. Additional language skills may be a plus.
Availability: The hours for this position will vary depending on business requirements. However, it is essential that the person who is chosen for this role can work 8 hours uninterrupted per day, up to 5 days per week, with 1 of the days on either Saturday or Sunday (11am - 08pm EST).