Account Manager - New England
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 12d ago
The date the source published, not the day we noticed it (2026-09-28). Last seen at its source 3h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Boston, Massachusetts
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $95k–173.5k/yr
Middle 50% of 2553 listings that do state pay — Sales & Marketing · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Ashby employer's own board first seen 5d ago · last seen 3h ago
The listing
About Mia Labs
Mia is the AI communication platform for car dealerships. We answer and act on every inbound call, text and web lead so dealers stop losing service appointments and sales to voicemail. Franchise dealers and some of the largest dealer groups in the country run on Mia.
Who You Are:
You combine strong technical skills with exceptional bedside manner. You communicate clearly, create structure in ambiguity, and build trust with dealerships, leveraging those relationships to seamlessly manage subscriptions, secure renewals, and identify strategic upsell opportunities.
We are looking for candidates located within the New England area.
What you will do:
Own customer relationships end-to-end—onboarding, adoption, success, and renewals.
Drive revenue growth within your book of business by proactively identifying expansion opportunities, managing software subscriptions, and executing strategic upsells.
Lead technical onboarding, configuring workflows, call routing, and CRM integrations.
Develop deep product knowledge and act as the expert on system behavior and workflows.
Troubleshoot technical issues across telephony, integrations, and configuration in partnership with engineering.
Use dashboards, SQL, and analytics tools to understand customer performance and recommend improvements.
Communicate clearly with technical and non-technical users, translating complex concepts simply.
Support feature launches, pilots, and customer feedback loops that inform product direction.
Deliver training, documentation, and business reviews that drive customer adoption and ROI.
Identify risks and proactively resolve friction points to ensure long-term success.
What We’re Looking For
3–7 years in customer success, solutions engineering, or technical account management.
Strong technical aptitude—comfortable understanding integrations, telephony systems, CRM data, and automation workflows.
Deep understanding of car dealership operations and workflows.
Skilled in SQL and analytics tools; able to interpret data and tell clear, actionable stories.
Excellent communicator with outstanding bedside manner and client-facing confidence.
Organized, process-driven, and effective in fast-moving startup environments.
Experience with dealership operations or automotive systems is a plus.
Nice to haves
Familiarity with conversational AI, LLMs, or automation technologies.
Strong understanding of dealership workflows across sales and service.
Prior experience supporting AI or automation-driven products.
Nice to haves
Experience with dealership operations or automotive systems is a plus.
Familiarity with conversational AI, LLMs, or automation technologies.
Strong understanding of dealership workflows across sales and service.
Prior experience supporting AI or automation-driven products.
Why Mia
Equity participation through stock options.
Fully paid health, vision & dental insurance for employees.
Flexible PTO and hybrid schedule (3 days / week in downtown Austin).
Free lunches, parking stipend provided, team events, and a casual, but get things done culture.
Compensation
Compensation for this position will be competitive with current market rates and reflective of the candidate's experience, skills and qualifications.
Our Commitment
At Mia, we’re committed to a workplace where everyone is valued, included, and empowered to do their best work. Our strength comes from diverse experiences, perspectives, and skills, and we’re proud to be an equal opportunity employer.
Passionate about the role but don’t tick every box? We’d still love to hear from you, you might be exactly who we need.
Mia is an EVerify employer.