Telemedicine Patient Advocate
Posted 431 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 2 hours ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 431d ago
The date the source published, not the day we noticed it (2025-08-05). Last seen at its source 2h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Remote Only
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
United States
No source stated where this role may be worked. This is read from the ad's own words.
What the ad says
…Location: Remote (USA) Employment…
…Remote (…) USA…
Pay
$42k–50k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 5d ago · last seen 2h ago
- location not stated
The listing
About Hone
Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:
- Fight for the Customer
- Execute Ruthlessly
- Communicate Candidly, Clearly, and Kindly
- Collaborate Selflessly
- Practice Calculated Risk-Taking
- Maximize Joy and Gratitude
Hone has been fully virtual from day one and will continue to be a remote-first employer.
Our Ideal Candidate
Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.
Patient Advocate
Location: Remote (USA)
Employment Type: Full-time
The Role
We’re looking for a Patient Advocate to join our team. In this role, you’ll report to a Care Team Manager and play a key part in guiding patients through their care journey. You’ll ensure every interaction is empathetic, efficient, and high-quality, while using various tools and workflows to resolve patient needs and elevate their overall experience.
Responsibilities
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Respond to patient inquiries via email, chat, and SMS using Zendesk
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Resolve common issues such as order tracking, medication refills, and lab scheduling using guided workflows and macros
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Escalate complex cases and document updates clearly in the EMR
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Collaborate with Clinical Ops, Pharmacy, and Labs to ensure continuity of care
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Identify recurring trends and suggest process improvements
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Meet and exceed performance targets (e.g., first reply time, resolution time, CSAT)
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Contribute to peer learning, documentation, and team knowledge
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Be available for occasional overtime—voluntary or mandatory depending on business needs
About You
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Strong multitasking and time management skills
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Comfortable working in a fast-paced, ever-evolving environment
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Creative problem solver with a results-driven mindset
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Adaptable to new tools, systems, and workflows
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Able to work both independently and collaboratively
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Experience in healthcare, telehealth, or customer support is a plus
Our Ideal Candidate
You’re a motivated multi-tasker who finds fulfillment in meaningful work. You embrace change, tackle challenges with enthusiasm, and thrive in a high-growth environment. You're an excellent communicator, a proactive team player, and a humble leader who’s always eager to learn and improve. Above all, you care deeply about helping people live longer, healthier lives.
Compensation
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This is an hourly, non-exempt role with annual compensation equivalent to $42,000–$50,000, depending on experience and qualifications.
Benefits*
Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including:
- A remote-first work environment
- Competitive compensation and equity options
- Health, dental, and vision insurance coverage
- Short-term disability and basic life coverage
- Flexible Spending Accounts (FSAs)
- Lifestyle Spending Accounts (LSAs)
- We follow federal holidays and have uncapped time off for exempt employees
- Budget for the technology tools you need (laptop, monitor, and/or special software)
- A focus on company-sponsored activities to foster engagement (both virtual and in-person)
- Waived membership fees for any Hone team members utilizing Hone products
*These benefits are available to full-time, regular employees, and not to independent contractors, part-time employees, temporary employees, or interns.
We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.